Thank you for reaching out to us regarding the issue you are experiencing with your website. We appreciate your cooperation in seeking a resolution. In order to proceed with the troubleshooting process, we kindly request that you take a complete backup of your site as a precautionary measure.
To provide the necessary assistance, we would appreciate it if you could share your site’s wp-admin URL and access credentials with us. For security reasons, we recommend providing this information in the private content area. This will enable our team to investigate the matter thoroughly and implement the required changes or removal of plugins to address the problem.
Please rest assured that our team is committed to maintaining the confidentiality and security of your website and its associated information. We will take all necessary precautions while performing the debugging process to ensure the integrity of your site is preserved.
Should you have any additional questions or concerns, please do not hesitate to let us know. We look forward to assisting you in resolving the issue promptly and effectively.