Thank you for getting in touch with us. We regret to hear that you are experiencing difficulties while utilizing our theme on your website.
To address and resolve your issue effectively, we kindly request that you follow the outlined procedure:
1. Backup Your Site: As a precautionary measure, we strongly recommend taking a comprehensive backup of your entire website. This ensures the safety of your data and configurations throughout the troubleshooting process.
2. Share Essential Details: To assist us in diagnosing and rectifying the issue, please provide the following information via the secure private content area of this topic:
– wp-admin URL:
– wp-admin Username:
– wp-admin Password:
– cPanel URL:
– cPanel Username:
– cPanel Password:
This information will enable our support team to access your site and investigate the issue more thoroughly.
We apologize for any inconvenience you may have encountered and assure you that we are committed to resolving your concerns promptly. Your cooperation in providing the requested details is greatly appreciated, and we look forward to assisting you in resolving this matter to your satisfaction.
Should you have any additional questions or require further assistance, please do not hesitate to reach out.