Hello, @myhigrow,
Kindly consider switching the theme to the Parent Theme temporarily, as the current activation on your site is set to the Child Theme.
Additionally, deactivate all third-party plugins on your site and reattempt the task. If this resolves the issue, kindly reactivate each third-party plugin one at a time to identify which one is causing the problem on your site.
Please note: Before proceeding, it’s advisable to take a complete backup of your site or clone it to a test environment. This precaution ensures that any changes made can be tested without affecting the live site.
Best Regards,
PThemes Team.
