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#5930
Aizaz Awan
Keymaster

      Hello, @tim-leal,

      I regret to say that it would be greatly helpful if you could furnish additional details regarding the matter you’re encountering. Providing a comprehensive understanding of the issue will enable us to tailor a solution more effectively. To facilitate this process, we kindly request that you produce a video illustrating the problem in action. Once the video is prepared, please share it with us at your earliest convenience.

      Having a visual depiction of the issue will significantly aid us in diagnosing the problem and devising an appropriate resolution. Should you have any further information or inquiries, please don’t hesitate to share them alongside the video.

      Additionally, for smoother troubleshooting, we advise taking a complete backup of your site beforehand. Following this, please provide us with the wp-admin URL and access details in the private content area of this communication. Granting us permission to make adjustments to your plugins and debug your site will expedite the process of resolving your issue.

      Best Regards,
      PThemes Team.

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