TRIED AGAIN: PORTO API SERVER DISCONNECTED. Check ASP Please.

[EM C]

Hi,

It wont work, iv also installed SSL certificate. Iv tried another product code it does not work.

See private for wp-admin and psw and productcode

This field is Private Content.

[EM C]

Give me the worked productkey, and disable this one. My clients are waiting

[Aizaz Awan]

Hello, @emc,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance of our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Best Regards,
PThemes Team.

[Yearone]

sorry, but this is unacceptable! How many Webshops are down now, because of this – without getting any notification. for me 4 shops offline, this is not only annoying, because of my customers waiting, this is also unacceptable.
I hope you will provide a workaround!

[Aizaz Awan]

Hello, @everyone,

I hope this message finds you well. I am writing to apologize for any inconvenience caused recently regarding the theme activation on our API server. I want to inform you that we have completed the necessary updates, and the server is now fully operational.

I kindly request that you attempt to reactivate the theme once again at your earliest convenience. Following the reactivation, please take a moment to assess the outcome and provide us with feedback on the results. We highly value your input as it helps us ensure the seamless functioning of our services.

We sincerely apologize for any disruption this may have caused and appreciate your understanding during this period of maintenance and improvement. If you encounter any further issues or require any assistance, please do not hesitate to reach out to our dedicated support team. They are readily available and committed to resolving any concerns you may have.

Thank you for your patience and cooperation. We look forward to hearing from you regarding the outcome of your theme reactivation.

Best regards,
PThemes Team.

[Fernando Ortiz (Ferocar Designs)]

The woocomerce store still doesn’t load the theme is back to register state.

[Fernando Ortiz (Ferocar Designs)]

Sorry is working fine now it was the cache.

[Aizaz Awan]

Hello, @fernandoortiz,

No problem! I’m glad to hear that it’s working fine now. Cache issues can be quite common, so it’s good that you were able to resolve it. If you have any more questions or concerns, feel free to let me know.

Best regards,
PThemes Team.

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