URGENT HELP – Access blocked bc of connection limit to API server?

Home Page Forums Porto | Multi-Purpose & WooCommerce Theme URGENT HELP – Access blocked bc of connection limit to API server?

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  • #1373
    sarah-5068
    Participant
        Expired

        Trying to update theme and getting this message: Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.

        What’s going on? Can someone please help?

        What info do you need? This is a live website & all of a sudden it’s throwing CORS errors so none of our custom uploaded fonts work, and now I can’t update the theme.

        Thank you!!

        #1374
        Aizaz Awan
        Keymaster

            Hello, @sarah-5068,

            I kindly request you to provide me with the necessary information to assist you effectively with the issue you are currently facing on your website. In order to proceed, I would appreciate it if you could share the following details privately within the designated area of this topic, adhering to the format provided below:

            WP Admin URL: [Please insert the URL to access your website’s WP-Admin panel]

            WP Admin Username: [Please provide the username associated with your WP-Admin account]

            WP Admin Password: [Please provide the password for your WP-Admin account]

            Furthermore, Please also share the theme purchase code as well under the private area of this topic.

            Once I have received these details, I will promptly investigate the reported issue and provide you with the necessary support and guidance to resolve it.

            Thank you for your cooperation. I look forward to assisting you further.

            Best Regards,
            PThemes Team.

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