Frequently Asked Questions

Porto 6.0 adds templates builder which enables you build header, footer, block, single product, shop, etc as well as page using WPBakery, Elementor and Visual Composer. Porto 5 had already block and product layout builder. We improved their elements and combined them under new templates builder. If you update Porto from 5.x to 6.x , it converts old blocks and product layouts automatically and moved them under Porto -> Templates Builder. So you don't need to worry about losing them.
WooCommerce uses product_look_table to filter products. You need to regenerate this table after importing products. Please go to WooCommerce -> Status -> Tools -> Product lookup tables and click "Regenerate" button.
If you want to build one page navigation, please read our One Page Setup article. You can also add anchor scroll using Porto Sticky Nav element or Porto Floating Menu element. When you're not using menu items or elements, then you can try adding a custom css class to the anchor tag. Theses classes are "hash-scroll" and "hash-scroll-wrap". You can add hash-scroll to a anchor tag directly and hash-scroll-wrap class to its parent tag. For example,
<a class="hash-scroll" href="#section1">Section 1</a>
<div class="hash-scroll-wrap"><a href="#section1">Section 1</a><a href="#section2">Section 2</a></div>
Here "section1" and "section2" are IDs of scrolling elements.
Please extend max_execution_time to 1000 in php.ini. Please click again "Import" button in Porto > Setup Wizard > Demo Content. You can also import dummy data using Alternative Method. If you failed again, please contact us in Porto support page.
  • Please go to Appearance > Customize > Woocommerce > Product Images on admin sidebar.
  • Please change Main image width, thumbnail width and thumbnail cropping here.
  • Please go to Porto > Speed Optimize wizard > JS Composer & Shortcodes.
  • Please select unused shortcodes and click "Compile & Continue" button.
You can add the custom tabs and global tab in product data tabs. To add the custom tab, you can add the custom tab title and the content in Product Options when edit the product. To add the global tab, you should create a new block and edit it. After edit, you should add the block slug name in Theme Options > Woocommerce > Product > Global Product Custom Tab Block and add the tab title in Theme Options > Woocommerce > Product > Global Product Custom Tab Title. If you want to remove, rename, reorder the default tabs, you can see here for more details.
Try adding the following exclusion under Settings -> WP Super Cache -> Advanced -> "strings that forces a page not to be cached": wishlist.*
- Please go Slider Settings > Problem Handlings. - Please enable Put JS Includes To Body
If you have the issues with facebook sharing or other sharing plugins, please install the following plugin: https://wordpress.org/plugins/wordpress-seo/ It adds the correct sharing meta tags for each page.