Faq

Frequently Asked Questions

WooCommerce uses product_look_table to filter products. You need to regenerate this table after importing products. Please go to WooCommerce -> Status -> Tools -> Product lookup tables and click "Regenerate" button.
If you want to build one page navigation, please read our One Page Setup article.You can also add anchor scroll using Porto Sticky Nav element or Porto Floating Menu element.When you're not using menu items or elements, then you can try adding a custom css class to the anchor tag.Theses classes are "hash-scroll" and "hash-scroll-wrap". You can add hash-scroll to a anchor tag directly and hash-scroll-wrap class to its parent tag.For example,
<a class="hash-scroll" href="#section1">Section 1</a>
<div class="hash-scroll-wrap"><a href="#section1">Section 1</a><a href="#section2">Section 2</a></div>
Here "section1" and "section2" are IDs of scrolling elements.
Please extend max_execution_time to 1000 in php.ini. Please click again "Import" button in Porto > Setup Wizard > Demo Content. You can also import dummy data using Alternative Method.If you failed again, please contact us in Porto support page.
  • Please go to Appearance > Customize > Woocommerce > Product Images on admin sidebar.
  • Please change Main image width, thumbnail width and thumbnail cropping here.
  • Please go to Porto > Speed Optimize wizard > JS Composer & Shortcodes.
  • Please select unused shortcodes and click "Compile & Continue" button.
You can add the custom tabs and global tab in product data tabs.To add the custom tab, you can add the custom tab title and the content in Product Options when edit the product.To add the global tab, you should create a new block and edit it. After edit, you should add the block slug name in Theme Options > Woocommerce > Product > Global Product Custom Tab Block and add the tab title in Theme Options > Woocommerce > Product > Global Product Custom Tab Title.If you want to remove, rename, reorder the default tabs, you can see here for more details.
Try adding the following exclusion under Settings -> WP Super Cache -> Advanced -> "strings that forces a page not to be cached": wishlist.*
- Please go Slider Settings > Problem Handlings.- Please enable Put JS Includes To Body
If you have the issues with facebook sharing or other sharing plugins, please install the following plugin: https://wordpress.org/plugins/wordpress-seo/It adds the correct sharing meta tags for each page.
You can import pre built demo site content in Porto -> Setup Wizard -> Demo Content panel.If you click the demo to import, import dialog will be pop up. You can change importing options by clicking Details link here.