{"id":25,"date":"2024-11-27T00:49:26","date_gmt":"2024-11-27T00:49:26","guid":{"rendered":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/?page_id=25"},"modified":"2025-03-25T02:11:28","modified_gmt":"2025-03-25T02:11:28","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1734892814800{margin-top: 1.7rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column]<div class=\"porto-u-heading  wpb_custom_f26a2d23a78755330fe8816195c1917e porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1734559873452\"><div class=\"porto-u-main-heading\"><h2   style=\"margin-bottom: 14px;\">Shipping Policy<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\">At Porto, we strive to provide a seamless shopping experience. Below are the details of our shipping process to ensure that your smartphone accessories reach you promptly and in perfect condition.<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[vc_custom_heading text=&#8221;Shipping Rates and Delivery Times&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734560684515{margin-bottom: 1.6rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1734563295953{margin-bottom: 2.8rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1734561802823{porto_vc_design_option}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_md&#8220;:&#8220;1rem&#8220;}&#8221; custom_css_response=&#8221;@media(max-width:767px){.vc_custom_1734561802823{margin-bottom:1rem!important;}}&#8221;][vc_custom_heading text=&#8221;Domestic Shipping&#8221; font_container=&#8221;tag:h4|font_size:13|text_align:left|line_height:1.3em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1742926176555{margin-bottom: 0px !important;padding-top: 0.75rem !important;padding-right: 1.3rem !important;padding-bottom: 0.75rem !important;padding-left: 1.3rem !important;background-color: #f8f8f8 !important;}&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.1em&#8221; css_params=&#8221;&#8221;][vc_row_inner css=&#8221;.vc_custom_1734561403509{padding-top: 0.95rem !important;padding-right: 1.5rem !important;padding-bottom: 0.4rem !important;padding-left: 1.3rem !important;}&#8221; css_params=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-4&#8243;][vc_custom_heading text=&#8221;Standard Shipping&#8221; font_container=&#8221;tag:p|font_size:14|text_align:left|color:%23777777|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561141739{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-8&#8243;][vc_custom_heading text=&#8221;From $10 &#8211; Estimated delivery within 4 business days&#8221; font_container=&#8221;tag:p|font_size:14|text_align:right|color:%23222529|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561149060{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1734561412171{padding-top: 0.95rem !important;padding-right: 1.5rem !important;padding-bottom: 0.3rem !important;padding-left: 1.3rem !important;}&#8221; css_params=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-4&#8243;][vc_custom_heading text=&#8221;Expedited Shipping&#8221; font_container=&#8221;tag:p|font_size:14|text_align:left|color:%23777777|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561304555{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-8&#8243;][vc_custom_heading text=&#8221;From $20 &#8211; Estimated delivery within 2 business days&#8221; font_container=&#8221;tag:p|font_size:14|text_align:right|color:%23222529|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561315579{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1734561273915{padding-top: 0.95rem !important;padding-right: 1.5rem !important;padding-left: 1.3rem !important;}&#8221; css_params=&#8221;&#8221;][vc_column_inner width=&#8221;1\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-4&#8243;][vc_custom_heading text=&#8221;Free Shipping&#8221; font_container=&#8221;tag:p|font_size:14|text_align:left|color:%23777777|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561325963{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; css_params=&#8221;&#8221; offset=&#8221;vc_col-xs-8&#8243;][vc_custom_heading text=&#8221;Available on orders over $99&#8243; font_container=&#8221;tag:p|font_size:14|text_align:right|color:%23222529|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561334803{margin-bottom: 0px !important;}&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;INTERNATIONAL SHIPPING&#8221; font_container=&#8221;tag:h4|font_size:13|text_align:left|line_height:1.3em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1742926184787{margin-bottom: 0px !important;padding-top: 0.75rem !important;padding-right: 1.3rem !important;padding-bottom: 0.75rem !important;padding-left: 1.3rem !important;background-color: #f8f8f8 !important;}&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.1em&#8221; css_params=&#8221;&#8221;]<div class=\"porto-u-heading  wpb_custom_1180d301d9daac591b87e694eeb590b6 porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1740021397223\"><div class=\"porto-u-main-heading\"><h5   style=\"margin-bottom: 25px;\">We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.<\/h5><\/div><div class=\"porto-u-sub-heading\" style=\"\">Please note that international customers may be subject to additional customs fees or taxes based on their country\u2019s regulations. These charges are the responsibility of the customer and are not included in our shipping rates.<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1734564603851{margin-bottom: 1.5rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Order Processing&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734561868500{margin-bottom: 1.6rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1734563521230{margin-bottom: 2.9rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]<\/p>\n<ul class=\"info-list\" style=\"padding-left: 1.3rem; list-style: none;\">\n<li style=\"margin-bottom: 1.05rem;\"><i class=\"porto-icon-circle\"><\/i>Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.<\/li>\n<li><i class=\"porto-icon-circle\"><\/i>For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Tracking Order&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734563509270{margin-bottom: 0.9rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1734564031271{margin-bottom: 4.85rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;1.78em&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.[\/vc_column_text][vc_custom_heading text=&#8221;Returns &#038; Refunds&#8221; font_container=&#8221;tag:h3|font_size:2rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734564043094{margin-bottom: 1.9rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1734564802327{margin-bottom: 2.7rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]<\/p>\n<ul class=\"info-list\" style=\"padding-left: 0.8rem; list-style: none;\">\n<li style=\"margin-bottom: 2.45rem;\"><i class=\"fas fa-check\"><\/i><span><label class=\"text-dark font-weight-semibold\">Step 1:<\/label> Contact our Customer Support team at you@domain.com with your order number and reason for return.<\/span><\/li>\n<li style=\"margin-bottom: 2.45rem;\"><i class=\"fas fa-check\"><\/i><span><label class=\"text-dark font-weight-semibold\">Step 2:<\/label> We will provide you with a return authorization and instructions on where to ship the product.<\/span><\/li>\n<li><i class=\"fas fa-check\"><\/i><span><label class=\"text-dark font-weight-semibold\">Step 3:<\/label> Once we receive your return and verify its condition, we will process your refund.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1734564494600{margin-bottom: 2rem !important;margin-left: 0.6rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;1.78em&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]Your satisfaction is our priority, and we understand that sometimes things don\u2019t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1734564514879{margin-bottom: 3.7rem !important;margin-left: 0.6rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;1.78em&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.[\/vc_column_text][vc_custom_heading text=&#8221;Cancellations&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734564528399{margin-bottom: 0.9rem !important;margin-left: 0.6rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][vc_column_text css=&#8221;.vc_custom_1734564543919{margin-left: 0.6rem !important;}&#8221; css_params=&#8221;&#8221; text_typography=&#8221;{&#8220;family&#8220;:&#8220;Default&#8220;,&#8220;variant&#8220;:&#8220;500&#8220;,&#8220;font_size&#8220;:&#8220;1.125rem&#8220;,&#8220;line_height&#8220;:&#8220;1.78em&#8220;,&#8220;letter_spacing&#8220;:&#8220;-0.025em&#8220;,&#8220;text_transform&#8220;:&#8220;&#8220;}&#8221;]Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1734892814800{margin-top: 1.7rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Shipping Rates and Delivery Times&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1734560684515{margin-bottom: 1.6rem !important;}&#8221; font_family=&#8221;Marcellus&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1734563295953{margin-bottom: 2.8rem !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1734561802823{porto_vc_design_option}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_md&#8220;:&#8220;1rem&#8220;}&#8221; custom_css_response=&#8221;@media(max-width:767px){.vc_custom_1734561802823{margin-bottom:1rem!important;}}&#8221;][vc_custom_heading text=&#8221;Domestic Shipping&#8221; font_container=&#8221;tag:h4|font_size:13|text_align:left|line_height:1.3em&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1742926176555{margin-bottom: 0px !important;padding-top: 0.75rem !important;padding-right: 1.3rem !important;padding-bottom: 0.75rem !important;padding-left: 1.3rem !important;background-color: #f8f8f8 !important;}&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.1em&#8221; css_params=&#8221;&#8221;][vc_row_inner css=&#8221;.vc_custom_1734561403509{padding-top: 0.95rem !important;padding-right: 1.5rem !important;padding-bottom: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":2,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":6669,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/pages\/25\/revisions\/6669"}],"wp:attachment":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop52\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}