{"id":2569,"date":"2026-03-30T13:14:40","date_gmt":"2026-03-30T13:14:40","guid":{"rendered":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/?page_id=2569"},"modified":"2026-05-04T09:29:32","modified_gmt":"2026-05-04T09:29:32","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/shipping-returns\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_lg&#8220;:&#8220;55px&#8220;}&#8221; css=&#8221;.vc_custom_1777883405070{margin-top: 122px !important;margin-bottom: -5px !important;}&#8221; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1777883405070{margin-bottom:55px!important;}}&#8221;][vc_column offset=&#8221;vc_col-md-7&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_lg&#8220;:&#8220;30px&#8220;}&#8221; css=&#8221;.vc_custom_1777883437703{padding-right: 3% !important;}&#8221; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1777883437703{margin-bottom:30px!important;}}&#8221;]<div class=\"porto-u-heading  wpb_custom_90277654d841e473c62f7e4a820e9b60 porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1777883388475\"><div class=\"porto-u-main-heading\"><h2   style=\"margin-bottom: 15px;\">Shipping Policy<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\">At Porto, we strive to provide a seamless shopping experience. Below are the details of our shipping process to ensure that your smartphone accessories reach you promptly and in perfect condition.<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[\/vc_column][vc_column offset=&#8221;vc_col-md-5&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; el_class=&#8221;text-lg-end&#8221;][vc_single_image image=&#8221;2572&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1777880168088{margin-bottom: 0px !important;border-radius: 10px !important;}&#8221; css_params=&#8221;&#8221; el_class=&#8221;d-inline-block overflow-hidden&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Shipping Rates and Delivery Times&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;700&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777886847571{margin-bottom: 28px !important;}&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885468923{margin-bottom: 31px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_custom_heading text=&#8221;Domestic Shipping&#8221; font_container=&#8221;tag:h3|font_size:13px|text_align:left|color:var(&#8211;porto-dark-color)|line_height:1em&#8221; use_theme_fonts=&#8221;yes&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.1em&#8221; css=&#8221;.vc_custom_1777882611038{margin-bottom: 14px !important;padding-top: 13px !important;padding-right: 21px !important;padding-bottom: 14px !important;padding-left: 21px !important;background-color: #f8f8f8 !important;}&#8221; css_params=&#8221;&#8221;]<div class=\"porto-container container d-md-flex align-items-center justify-content-between  vc_custom_1777883530197\">[vc_custom_heading text=&#8221;Standard Shipping&#8221; font_container=&#8221;tag:div|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;{&#8220;css_margin_bottom_md&#8220;:&#8220;5px&#8220;}&#8221; css=&#8221;.vc_custom_1777883565230{porto_vc_design_option}&#8221; custom_css_response=&#8221;@media(max-width:767px){.vc_custom_1777883565230{margin-bottom:5px!important;}}&#8221;][vc_custom_heading text=&#8221;From $10 &#8211; Estimated delivery within 4 business days&#8221; font_container=&#8221;tag:div|text_align:left|color:var(&#8211;porto-dark-color)&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221; el_class=&#8221;text-md-end&#8221;]<\/div><div class=\"porto-container container d-md-flex align-items-center justify-content-between  vc_custom_1777883588965\">[vc_custom_heading text=&#8221;Expedited Shipping&#8221; font_container=&#8221;tag:div|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;{&#8220;css_margin_bottom_md&#8220;:&#8220;5px&#8220;}&#8221; css=&#8221;.vc_custom_1777883597365{porto_vc_design_option}&#8221; custom_css_response=&#8221;@media(max-width:767px){.vc_custom_1777883597365{margin-bottom:5px!important;}}&#8221;][vc_custom_heading text=&#8221;From $20 &#8211; Estimated delivery within 2 business days&#8221; font_container=&#8221;tag:div|text_align:left|color:var(&#8211;porto-dark-color)&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221; el_class=&#8221;text-md-end&#8221;]<\/div><div class=\"porto-container container d-md-flex align-items-center justify-content-between  vc_custom_1777883621204\">[vc_custom_heading text=&#8221;Free Shipping&#8221; font_container=&#8221;tag:div|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;{&#8220;css_margin_bottom_md&#8220;:&#8220;5px&#8220;}&#8221; css=&#8221;.vc_custom_1777883628333{porto_vc_design_option}&#8221; custom_css_response=&#8221;@media(max-width:767px){.vc_custom_1777883628333{margin-bottom:5px!important;}}&#8221;][vc_custom_heading text=&#8221;Available on orders over $99&#8243; font_container=&#8221;tag:div|text_align:left|color:var(&#8211;porto-dark-color)&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.01em&#8221; css_params=&#8221;&#8221; el_class=&#8221;text-md-end&#8221;]<\/div>[\/vc_column][vc_column offset=&#8221;vc_col-md-6&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_custom_heading text=&#8221;INTERNATIONAL SHIPPING&#8221; font_container=&#8221;tag:h3|font_size:13px|text_align:left|color:var(&#8211;porto-dark-color)|line_height:1em&#8221; use_theme_fonts=&#8221;yes&#8221; text_transform=&#8221;text-uppercase&#8221; font_weight=&#8221;600&#8243; letter_spacing=&#8221;0.1em&#8221; css=&#8221;.vc_custom_1777883077967{margin-bottom: 0px !important;padding-top: 13px !important;padding-right: 21px !important;padding-bottom: 14px !important;padding-left: 21px !important;background-color: #f8f8f8 !important;}&#8221; css_params=&#8221;&#8221;]<div class=\"porto-u-heading  wpb_custom_a7eb0a92221766150ea74609087ab494 porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0  vc_custom_1777883083857\"><div class=\"porto-u-main-heading\"><div   style=\"color:var(--porto-dark-color);margin-bottom: 24px;\">We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.<\/div><\/div><div class=\"porto-u-sub-heading\" style=\"\">Please note that international customers may be subject to additional customs fees or taxes<br \/>\nbased on their country\u2019s regulations. These charges are the responsibility of the customer and<br \/>\nare not included in our shipping rates.<\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>[\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Order Processing&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;700&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885481293{margin-bottom: 22px !important;}&#8221;]<div class=\"porto-sicon-box  vc_custom_1777885595689  wpb_custom_d69a7adce556b7d06ef7b3c08d11e8ef style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"color:var(--porto-dark-color);font-size:10px;\"><i class=\"porto-icon-circle\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\" style=\"\">Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.<\/div><\/div> <!-- header --><\/div><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  vc_custom_1777885675262  wpb_custom_d69a7adce556b7d06ef7b3c08d11e8ef style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"color:var(--porto-dark-color);font-size:10px;\"><i class=\"porto-icon-circle\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-header\"><div class=\"porto-sicon-title\" style=\"\">For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.<\/div><\/div> <!-- header --><\/div><\/div><!-- porto-sicon-box -->[vc_custom_heading text=&#8221;Tracking Order&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;700&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885686828{margin-bottom: 14px !important;}&#8221;][vc_custom_heading text=&#8221;Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.&#8221; font_container=&#8221;tag:div|font_size:1.125rem|text_align:left|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885789221{margin-bottom: 79px !important;}&#8221;][vc_custom_heading text=&#8221;Returns &#038; Refunds&#8221; font_container=&#8221;tag:h2|font_size:2rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;700&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885942956{margin-bottom: 30px !important;}&#8221;]<div class=\"porto-sicon-box  vc_custom_1777886364430  wpb_custom_7d2282af8d2094262ed0f5334821c57c style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"color:var(--porto-primary-color);background:#f4f4f4;width:36px;height:36px;line-height:36px;border-radius:500px;font-size:16px;\"><i class=\"fas fa-check\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"margin-top:1px;\"><label class=\"text-dark font-weight-semibold\">Step 1:<\/label> Contact our Customer Support team at you@domain.com with your order number and reason for return.<\/h3><\/div> <!-- header --><\/div><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  vc_custom_1777886373727  wpb_custom_7d2282af8d2094262ed0f5334821c57c style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"color:var(--porto-primary-color);background:#f4f4f4;width:36px;height:36px;line-height:36px;border-radius:500px;font-size:16px;\"><i class=\"fas fa-check\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"margin-top:1px;\"><label class=\"text-dark font-weight-semibold\">Step 2:<\/label> We will provide you with a return authorization and instructions on where to ship the product.<\/h3><\/div> <!-- header --><\/div><\/div><!-- porto-sicon-box --><div class=\"porto-sicon-box  vc_custom_1777886495052  wpb_custom_7d2282af8d2094262ed0f5334821c57c style_1 left-icon\"><div class=\"porto-sicon-left\"><div class=\"porto-just-icon-wrapper porto-icon advanced\" style=\"color:var(--porto-primary-color);background:#f4f4f4;width:36px;height:36px;line-height:36px;border-radius:500px;font-size:16px;\"><i class=\"fas fa-check\"><\/i><\/div><\/div><div class=\"porto-sicon-body\"><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"margin-top:1px;\"><label class=\"text-dark font-weight-semibold\">Step 3:<\/label> Once we receive your return and verify its condition, we will process your refund.<\/h3><\/div> <!-- header --><\/div><\/div><!-- porto-sicon-box -->[vc_custom_heading text=&#8221;Your satisfaction is our priority, and we understand that sometimes things don\u2019t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.&#8221; font_container=&#8221;tag:div|font_size:1.125rem|text_align:left|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777886508795{margin-bottom: 32px !important;}&#8221;][vc_custom_heading text=&#8221;Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.&#8221; font_container=&#8221;tag:div|font_size:1.125rem|text_align:left|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777886689315{margin-bottom: 59px !important;}&#8221;][vc_custom_heading text=&#8221;Cancellations&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777886786907{margin-bottom: 14px !important;}&#8221;][vc_custom_heading text=&#8221;Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.&#8221; font_container=&#8221;tag:div|font_size:1.125rem|text_align:left|line_height:1.78em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;500&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;{&#8220;css_margin_bottom_xl&#8220;:&#8220;68px&#8220;}&#8221; css=&#8221;.vc_custom_1777886947653{margin-bottom: 98px !important;}&#8221; custom_css_response=&#8221;@media(max-width:porto-xlpx){.vc_custom_1777886947653{margin-bottom:68px!important;}}&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_lg&#8220;:&#8220;55px&#8220;}&#8221; css=&#8221;.vc_custom_1777883405070{margin-top: 122px !important;margin-bottom: -5px !important;}&#8221; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1777883405070{margin-bottom:55px!important;}}&#8221;][vc_column offset=&#8221;vc_col-md-7&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;{&#8220;css_margin_bottom_lg&#8220;:&#8220;30px&#8220;}&#8221; css=&#8221;.vc_custom_1777883437703{padding-right: 3% !important;}&#8221; custom_css_response=&#8221;@media(max-width:991px){.vc_custom_1777883437703{margin-bottom:30px!important;}}&#8221;][\/vc_column][vc_column offset=&#8221;vc_col-md-5&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; el_class=&#8221;text-lg-end&#8221;][vc_single_image image=&#8221;2572&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1777880168088{margin-bottom: 0px !important;border-radius: 10px !important;}&#8221; css_params=&#8221;&#8221; el_class=&#8221;d-inline-block overflow-hidden&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221;][vc_column][vc_custom_heading text=&#8221;Shipping Rates and Delivery Times&#8221; font_container=&#8221;tag:h3|font_size:1.375rem|text_align:left|line_height:1.2em&#8221; use_theme_fonts=&#8221;yes&#8221; font_weight=&#8221;700&#8243; letter_spacing=&#8221;-0.025em&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777886847571{margin-bottom: 28px !important;}&#8221;][\/vc_column][\/vc_row][vc_row wrap_container=&#8221;yes&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; css_params=&#8221;&#8221; css=&#8221;.vc_custom_1777885468923{margin-bottom: 31px !important;}&#8221;][vc_column offset=&#8221;vc_col-md-6&#8243; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-2569","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/pages\/2569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/comments?post=2569"}],"version-history":[{"count":2,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/pages\/2569\/revisions"}],"predecessor-version":[{"id":4150,"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/pages\/2569\/revisions\/4150"}],"wp:attachment":[{"href":"https:\/\/www.portotheme.com\/wordpress\/porto\/shop56\/wp-json\/wp\/v2\/media?parent=2569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}