“Access temporarily blocked” when I try to update

[marianogi]

Hi!, I am trying to update the theme and plugins from my website with a license: Under the Private Content Area, but it does not let me do it, showing this error: “Your access is temporarily blocked because of connection limit to API server”.

Please help

This field is Private Content.

[Aizaz Awan]

Hello, @marianogi,

The challenge you encountered primarily revolves around thwarting hacking and DDoS attacks. These incidents typically occur when attempting to utilize the same purchase code repeatedly, compounded by the variability of dynamically changing IP addresses.

I have found and whitelisted your IP, Please try again now, I am sure you will not face this issue anymore.

Best Regards.
PThemes Team.

[marianogi]

It worked, thank you!

[Aizaz Awan]

Hello, @marianogi,

Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!

We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.

If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].

Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.

Wishing you a fantastic day ahead!

Best Regards,
PThemes Team.

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