Demo installation is failed

[Scarllett Lins]

I’ve got this message:

“Shop 49 installation is failed!
Failed importing! Please check the “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red. If your server provider does not allow to update settings, please try using alternative import mode.”

I tried a lot of times importing the demo Shop 49, but it failed everytime. All status are OK. I tried to use the alternative mode too, but nothing works.

When I bought the theme, it said I had lifetime upgrades and demos, but the import is not working.

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[Aizaz Awan]

Hello, @scarllettlins,

I have imported the demo for you on your site, please check back to your site now after clearing the browser cache.

Please refer to this screenshot: https://postimg.cc/K3TY9fv2

Best Regards,
PThemes Team.

[Kane]

Hello, I have same issue with importing Proto demo.
I’ve been using poro theme for more than than 3 years, but dunno what could be wrong. I’ve updated Porto to lates version 7.4. and update all related plugins. I followed procudure as described in https://www.portotheme.com/wordpress/porto/documentation/update-theme/. After updating Elementor to the newest version page was broken. Then I revert Elementor to previous version. I wanted to import “demo Shop 49” but got the same error messsages eventho my server meets all requirements.

This field is Private Content.

[Aizaz Awan]

Hello, @kane,

Could you kindly create a new topic on our forum and provide your WordPress Admin URL and credentials in the private content section of that topic? This will allow us to review the issue on your site and assist you effectively.

Best regards,
The PThemes Team

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