Unable to Update Porto Functionality due to access being blocked by API.

[Matthew]

Error I am getting “Your access is temporarily blocked because of connection limit to API server.”

I followed the steps in the different post by removing the purchasing license and now it will not let me add it back.

I also reinstalled the theme per instructions in another post.

This issue has been going on for a while, I submitted a ticket but did not get a resolution. I can’t see tickets I have submitted and get no notifications since my email has changed and the support site won’t let me change it, although it did let me for the forum.

• This topic was modified 1 year, 8 months ago by Matthew.

[Aizaz Awan]

Hello, @matthew-5705,

Thanks for your contact.

Could you please share your theme purchase code with your site’s WP Admin URL and Credentials under the private content area of this topic, so that I can check it for you on your site and help you out?

Best Regards,
PThemes Team.

[Matthew]

Sure!

Sorry for the late reply, I got sick and I have not been able to check my computer or anything.

This field is Private Content.

• This reply was modified 1 year, 7 months ago by Matthew.

[Aizaz Awan]

Hello, @matthew-5705,

I am pleased to inform you that I have solved the issue for you on your site, please check back to your site now after clearing the browser cache.

Best Regards,
PThemes Team.

[Matthew]

Thank you!

[Aizaz Awan]

Hello, @matthew-5705,

You’re very welcome! I’m glad I could assist you effectively. If you have any more questions or need further help in the future, don’t hesitate to reach out.

Have a great day!

Best Regards,
PThemes Team.

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