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Hi,
point number 1 : how did you resolve the problem please ? I will need to do it in the production website
point number 2 : i understand the cause of the problem of course, so what can i do ? What solution do you propose please ?
Kind regards,Ok thank you, the problem with the cart disappeared but the initial problem is not solved.
Please look at this page, it has to be like this :
https://piecesauto-accessoires.com/categorie-produit/barres-de-toit/alfa-romeo1638610226/
And after updating Porto it looks like this :
https://test.piecesauto-accessoires.com/categorie-produit/barres-de-toit/alfa-romeo1638610226/it seems that we loose the model, the layout or whatelse ? Anyway, we loose the STOCK information, the stars rating, the layout of this presentation… That is the problem
Hi, i tried a lots of things but unfortunatly the problem is still there. I deactivated the firewall’s server and i think you will be able to connect now. I have restored the Porto’s old version in the test website too…
i hope you will find a solution,
thanks by advance,Hi,
i checked : you account is admin. I disabled the sucurity. I ask to the provider to flush the cache and check for connections problems.
I tried to solve the problem (in the production website not in the subdomain test.) desactivating some plugins. I desactivated lazy loading option int he Porto Theme.
Then, I updated Porto theme to the last version. The problem appears.
Then, i tried to rollback to different versions since the last version to the 6.6.0 and the problem’s always still here.
so i copied back the old Porto’s folder V 6.2.2 and the problem disappear.
But, i still have a (new) problem with the basket showing always the waiting icon (look at the picture please)..
In don’t understand.
Can you try again please ?… or maybe you tried to connect to the test website ?
https://test.piecesauto-accessoires.com/wp-admin
so i changed the password in this website too, i put the same than the production websitei just tried to connect to
https://piecesauto-accessoires.com/wp-admin/
with the login Portoto and the new pass et it worksi don’t know how to look to private content. This area is yellow, i see anything except the message
“This field is Private Content.”
so i can’t see the screenshot you shared.
Anyway it does’nt matter, i tried and it works, so what’s going on? Can you try again?This field is Private Content.
Hello,
Hello
I don’t understand what’s going on. You’re telling me that you can’t log in the backoffice of my site, yet someone did it yesterday and updated the Porto theme. I assume it was you? Or did someone else from your team did?
The problem is that this person did the update and as a result, the problem came back: the products no longer display stock information. This person left the site like that. But this is a production merchant site! Please, in this case, restore the site to its initial version.
I’ve just done that, I’ve put back version 6.2.2 of the Porto theme.I tried to connect today via a VPN from Pakistan and had no problems. Can you please try again?
Thank you in advance for your help,
I have changed the admin password for your account (see private area please)
Kind regards,
This field is Private Content.
