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Hi Aizaz,
I am glad that you found the identified the issue.
I just checked our website root folder and there are no more PHP errors as of now. It appears that you applied a fix. Still I will keep an eye and will report it back if I find anything.Just one request to delete the screenshots in the previous posts which shows our website url.
Thank you very much for all your help. Much appreciated!
Thank you for the confirmation. There is new error now. Please check private area.
[restrict userlevel="author"][28-Feb-2024 12:43:35 UTC] PHP Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 1236992 bytes) in /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/builders/elements/type/init.php on line 2583 [28-Feb-2024 12:45:23 UTC] wp_auto_login: trying to login user_id==1 loginusername=abs to admin_url=https://audacityaustralia.com.au/wp-admin/[/restrict]Hi Aizaz,
Sorry for the delay in replying. I was unwell and taking rest. Now I am back to work.
I just checked, issue is still there. Just line number is changed. I am pasting another fatal error in private area.
Please take a look.
[restrict userlevel="author"][27-Feb-2024 06:45:19 UTC] PHP Fatal error: Uncaught Error: Call to undefined function vc_param_group_parse_atts() in /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_image_frame.php:169 Stack trace: #0 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(725): include() #1 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/shortcodes.php(433): PortoShortcodesClass->{closure}(Array, '', 'porto_image_fra...') #2 [internal function]: do_shortcode_tag(Array) #3 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(porto_...', 'do_shortcode_ta...', '[vc_...') #4 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(324): do_shortcode('[vc_...') #5 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters('[vc_...', Array) #6 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/builders/indexable-link-builder.php(117): apply_filters('the_content', '[vc_col...') #7 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/actions/indexing/abstract-link-indexing-action.php(65): Yoast\WP\SEO\Builders\Indexable_Link_Builder->build(Object(Yoast\WP\SEO\Models\Indexable), '[vc_col...') #8 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/integrations/admin/background-indexing-integration.php(221): Yoast\WP\SEO\Actions\Indexing\Abstract_Link_Indexing_Action->index() #9 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(324): Yoast\WP\SEO\Integrations\Admin\Background_Indexing_Integration->index() #10 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #11 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #12 /home/customer/www/audacityaustralia.com.au/public_html/wp-cron.php(191): do_action_ref_array('wpseo_indexable...', Array) #13 {main} thrown in /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_image_frame.php on line 169 [/restrict]Please note that, the error is not showing on front-end anywhere. Even before you updated theme, it was not showing. It is there in
php_errorlog file in the website root.The main error reported in 1st post is still there. I deleted php_errorlog file and then tried to access website. On accessing website multiple times, the error repeated. Please check error in private area.
There is another error in Statistics tool which I mentioned in private area below main error.
[restrict userlevel="author"]Please check this screen recording: https://monosnap.com/file/hNe7LHVNEdzjQwsO7EEJza8O6Bbtja The below error showed up after sometime. [15-Feb-2024 15:58:10 UTC] PHP Fatal error: Uncaught Error: Call to undefined function vc_build_link() in /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_preview_image.php:38 Stack trace: #0 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(725): include() #1 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/shortcodes.php(433): PortoShortcodesClass->{closure}(Array, '', 'porto_preview_i...') #2 [internal function]: do_shortcode_tag(Array) #3 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/shortcodes.php(273): preg_replace_callback('/\\[(\\[?)(porto_...', 'do_shortcode_ta...', '[vc_...') #4 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(324): do_shortcode('[vc_...') #5 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters('[vc_...', Array) #6 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/builders/indexable-link-builder.php(117): apply_filters('the_content', '[vc_col...') #7 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/actions/indexing/abstract-link-indexing-action.php(65): Yoast\WP\SEO\Builders\Indexable_Link_Builder->build(Object(Yoast\WP\SEO\Models\Indexable), '[vc_col...') #8 /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/wordpress-seo/src/integrations/admin/background-indexing-integration.php(221): Yoast\WP\SEO\Actions\Indexing\Abstract_Link_Indexing_Action->index() #9 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(324): Yoast\WP\SEO\Integrations\Admin\Background_Indexing_Integration->index() #10 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #11 /home/customer/www/audacityaustralia.com.au/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #12 /home/customer/www/audacityaustralia.com.au/public_html/wp-cron.php(191): do_action_ref_array('wpseo_indexable...', Array) #13 {main} thrown in /home/customer/www/audacityaustralia.com.au/public_html/wp-content/plugins/porto-functionality/shortcodes/templates/porto_preview_image.php on line 38 Apart from this, when I go to Siteground Site tools -> Statistics -> Error log, it shows this: 2024-02-15 10:13:16 UTC [apache][authz_core:error] [pid 80109] [client 72.14.187.58:12136] AH01630: client denied by server configuration: /home/customer/www/audacityaustralia.com.au/public_html/wp-content/themes/porto/index.php [/restrict]Hi Aizaz,
Thank you for getting back to me.
I agree that website content is modified and needs optimization. I will contact website owner regarding it. But website is responding well after the recent theme update done by you.
I would like to mention that theme was on version 7.0.4 when I contacted you. Which is just one version behind and v7.0.5 released on 13th Feb 24 which is just one day after contacting you. So, theme was not using really old version. Still website had this fatal error. So, do you think the theme was not updating correctly? Please refer screen recording in private area.
Please let me know your thoughts.
[restrict userlevel="author"]https://monosnap.com/file/qSJ0LWCoTnfGxyEfuwdxkxJ7ESQOts[/restrict]Apologies for incorrect credentials. I just added correct ones.
[restrict userlevel="author"]Website admin link: https://audacityaustralia.com.au/wp-admin/ User: porto Pass: MQz1S^$$&Yq*RI(nqmd)iIKI Please use 'Purge SG Cache' button in admin header to clear cache. For reference, you worked on this website before when website owner contacted theme support and request id was 29461[/restrict]Hi Aizaz,
Thank you very much for getting back to me. Actually I didn’t get the notification of your reply to my email id even after clicking on “Notify me of follow-up replies via email”. So came here to check and found your reply.
We are using Porto theme on 5-6 other websites but this is the only one which is slow and shows PHP error.
I just added website admin credentials in private area.
Please note that this is a live eCommerce website. Our host takes daily backups. I just took manual one too.
Thank you.
[restrict userlevel="author"]Website admin link: https://audacityaustralia.com.au/wp-admin/ User: sagaranvekar Pass: MQz1S^$$&Yq*RI(nqmd)iIKI Please use 'Purge SG Cache' button in admin header to clear cache. For reference, you worked on this website before when website owner contacted theme support and request id was 29461[/restrict]
