Forum Replies Created
-
Posts
-
Hi Aizaz,
I am glad that you found the identified the issue.
I just checked our website root folder and there are no more PHP errors as of now. It appears that you applied a fix. Still I will keep an eye and will report it back if I find anything.Just one request to delete the screenshots in the previous posts which shows our website url.
Thank you very much for all your help. Much appreciated!
Hi Aizaz,
Sorry for the delay in replying. I was unwell and taking rest. Now I am back to work.
I just checked, issue is still there. Just line number is changed. I am pasting another fatal error in private area.
Please take a look.
This field is Private Content.
Please note that, the error is not showing on front-end anywhere. Even before you updated theme, it was not showing. It is there in
php_errorlog file in the website root.The main error reported in 1st post is still there. I deleted php_errorlog file and then tried to access website. On accessing website multiple times, the error repeated. Please check error in private area.
There is another error in Statistics tool which I mentioned in private area below main error.
This field is Private Content.
Hi Aizaz,
Thank you for getting back to me.
I agree that website content is modified and needs optimization. I will contact website owner regarding it. But website is responding well after the recent theme update done by you.
I would like to mention that theme was on version 7.0.4 when I contacted you. Which is just one version behind and v7.0.5 released on 13th Feb 24 which is just one day after contacting you. So, theme was not using really old version. Still website had this fatal error. So, do you think the theme was not updating correctly? Please refer screen recording in private area.
Please let me know your thoughts.
This field is Private Content.
Hi Aizaz,
Thank you very much for getting back to me. Actually I didn’t get the notification of your reply to my email id even after clicking on “Notify me of follow-up replies via email”. So came here to check and found your reply.
We are using Porto theme on 5-6 other websites but this is the only one which is slow and shows PHP error.
I just added website admin credentials in private area.
Please note that this is a live eCommerce website. Our host takes daily backups. I just took manual one too.
Thank you.
This field is Private Content.
