License Reset Required / Support Portal Locked

Hello Porto Team,

I need to reset my license activation to use it on a new domain, but I am completely locked out of the support portal.

Here is the issue:

I forgot my portal password, and the “Forgot Password” function is failing to send a reset link to my email (I have checked spam).

I cannot create a new account because the system says my purchase code is “already used” from my previous registration.

Could you please manually reset/unbind my license key from your end so I can regain access and activate the theme on my new server? also can you unblock my support portal?

Details:
Purchase Code: starts with 78cdaa3d end with 991454431689
Item ID: 9207399
Licensee: The Mechanic
Email: [email protected]

Thank you,
Jarif Huda Angon