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Viewing 15 posts - 121 through 135 (of 869 total)
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  • in reply to: Shop4 Dark demo Elementor #25157
    Aizaz Awan
    Keymaster

        Hello, @jeroenvdveer,

        For now, the shop Demo 4 dark version is only available with the WP Bakery page builder.
        Not with Elementor for now, so if you wish that dark demo with Elementor.
        Try to import the simple Shop Demo 4 with Elementor page builder and then change the “Color Scheme” to dark from Porto >> Theme Options >> Color Scheme: https://postimg.cc/yDx565yM

        I hope this helps.

        Best Regards,
        PThemes Team.

        in reply to: 503 Error Since Updating Theme #25156
        Aizaz Awan
        Keymaster

            Hello, @rob-gaffney,

            Could you please share your site Cpanel URL and Login details with us under the private content area of this topic so that we can have a look into it for you on your site and help you out.

            Best Regards,
            PThemes Team.

            in reply to: Product Quick View not loading #25145
            Aizaz Awan
            Keymaster

                Hello, @sferios,

                Thanks for your contact.
                Could you please contact us via our support system with your site WP Admin URL and Credentials under the private content area of this topic, so that we can look into it for you on your site and help you out?

                Best Regards,
                PThemes Team.

                in reply to: Category page text and product variations #25124
                Aizaz Awan
                Keymaster

                    Hello, @moose2389,

                    Please share the site WP Admin URL and Credentials under the private content area of this topic, so that I can have a look into it for you on your site and help you out.

                    Best Regards,
                    PThemes Team.

                    in reply to: product image changing #25123
                    Aizaz Awan
                    Keymaster

                        Hello, @adamomara,

                        You’re Most Welcome!!
                        Feel free to write back to us again anytime.
                        We are always here to help you.
                        Thanks for contacting us.
                        Have a nice day.

                        Best Regards,
                        PThemes Team.

                        in reply to: product image changing #25113
                        Aizaz Awan
                        Keymaster

                            Hello, @adamomara,

                            Please go to Porto >> Template Builder >> Post Type and modify the layout used for showcasing products on your site. Then, edit the featured image element and try disabling content on hover.

                            If the issue persists, please create a new topic and include your site’s WP Admin URL and credentials in the private content section of the topic. This will allow us to investigate the issue further and assist you.

                            Best regards,
                            PThemes Team.

                            in reply to: wishlist link error #25066
                            Aizaz Awan
                            Keymaster

                                Hello, @tareq-start,

                                You’re very welcome! I’m glad to hear the issue is solved. Thank you for letting me know that changing the wishlist landing page from YITH settings worked. If you need any further assistance, feel free to reach out. Happy to help anytime!

                                Have a nice day.

                                Best Regards,
                                PThemes Team.

                                in reply to: wishlist link error #25023
                                Aizaz Awan
                                Keymaster

                                    Hello, @tareq-start,

                                    Kindly ensure that you have selected the correct wishlist page by navigating to WP Dashboard >> YITH >> Wishlist >> Settings >> Wishlist Page, as shown in the screenshot here: https://postimg.cc/hf04vRB7

                                    If the issue persists, please provide your site’s WP Admin URL and credentials in the private content section of this topic. We will then be able to access your site and assist you further.

                                    Best Regards,
                                    PThemes Team.

                                    in reply to: Demo install problem – Elementor #24987
                                    Aizaz Awan
                                    Keymaster

                                        Hello, @welsson,

                                        Sound’s Good!!
                                        If you need further assistance, please write back to us anytime.
                                        We are always here to help you.

                                        Thanks for contacting us.
                                        Have a nice weekend.

                                        Best Regards,
                                        PThemes Team.

                                        in reply to: Porto not SEO Friendly – SLOW SPEED THEME #24985
                                        Aizaz Awan
                                        Keymaster

                                            Hello, @desiweb

                                            It’s great that you’re already familiar with IT and have experience optimizing WordPress sites. Based on the critical issue you’re facing regarding autoloaded options, let’s break down the situation and explore possible solutions to speed up your site.

                                            Key Points from the Issue:

                                            Autoloaded Options: WordPress plugins and themes can store configuration settings in the database that are automatically loaded on every page request. This can slow down the site if there are too many autoloaded options.

                                            Over 1100 Autoloaded Options: The presence of 1102 autoloaded options (and a 1 MB size) indicates that some plugins might be using excessive autoloaded options, which can affect performance.

                                            Steps to Address the Performance Issue

                                            1. Identify Autoloaded Options:

                                            You can identify which autoloaded options are causing the issue by querying the WordPress database.

                                            Use this SQL query to list all autoloaded options:

                                            SELECT option_name, LENGTH(option_value) AS option_size
                                            FROM wp_options
                                            WHERE autoload = 'yes'
                                            ORDER BY option_size DESC;
                                            

                                            This query will give you an idea of the largest autoloaded options and allow you to pinpoint which plugin or theme might be contributing the most. You can also use plugins like Query Monitor to view database queries in real time.

                                            2. Clean Up Autoloaded Options:

                                            Remove Unnecessary Options: If certain autoloaded options are no longer required, you can manually delete them or disable the autoload feature for certain options. Be careful when doing this, as some options might be crucial for the functioning of plugins or themes.

                                            Use the following SQL query to disable autoloading for specific options (after you’ve identified unnecessary ones):

                                            UPDATE wp_options
                                            SET autoload = 'no'
                                            WHERE option_name = 'your_option_name';
                                            

                                            Be sure to back up your database before making changes directly to the database.

                                            3. Optimize WordPress Database:

                                            You can use a database optimization plugin like WP-Optimize or Advanced Database Cleaner to remove unused options, orphaned metadata, and other unnecessary entries that could be affecting performance.

                                            Run the optimization periodically to ensure that your database remains lean.

                                            4. Disable/Limit Unused Features:

                                            Review your plugins and see if any features are unnecessary. Disable or remove any unused features that could be consuming resources.

                                            For example, Site Kit by Google and Google for WooCommerce may offer features you don’t need, like automatic data synchronization or overly frequent checks.

                                            Final Thoughts:

                                            You’ve already tried many optimization strategies, but the issue with autoloaded options remains a critical area for performance improvement. By auditing your database, cleaning up unnecessary autoloaded options, and optimizing the plugins, you should see a significant performance boost.

                                            Also, consider leveraging server-side optimization, such as Content Delivery Networks (CDNs) for faster static file delivery and PHP 8.x (if you’re not already using it) for improved performance.

                                            Alternatively, you can request our Customization team for site optimization via paid customization services by filling out the form here: https://www.portotheme.com/customization/

                                            Best Regards,
                                            PThemes Team.

                                            • This reply was modified 8 months, 3 weeks ago by Aizaz Awan.
                                            in reply to: fatal error after posting a blog #24837
                                            Aizaz Awan
                                            Keymaster

                                                Hello, @nicksmet,

                                                Your issue has been solved, please check back to your site now after clearing the browser cache.
                                                You were using the old version of the theme and plugins, I simply updated the theme and plugins and it resolved your issue.

                                                Best Regards,
                                                PThemes Team.

                                                in reply to: Porto not SEO Friendly – SLOW SPEED THEME #24836
                                                Aizaz Awan
                                                Keymaster

                                                    Hello, @desiweb

                                                    Thank you for reaching out!

                                                    Website speed is influenced by various factors, not just the theme. Key elements include content optimization, image compression, minimizing third-party plugins and scripts, server performance, and more.

                                                    I ran a speed test for your site on GTMetrix, and here’s the result: [GTMetrix Report] ( https://gtmetrix.com/reports/gemstonebank.com/8KQMDYUe/ ). The current score is 72%, which is decent but could be improved further.

                                                    Please review the issues and suggestions provided by GTMetrix and address them accordingly. For a better understanding, check this screenshot: [Screenshot Link] ( https://postimg.cc/KKwdP81s ), which highlights the points reported by GTMetrix.

                                                    You can also use third-party plugins like WP Rocket or WP Super Cache to enhance performance. Additionally, take advantage of the default speed optimization options provided by the Porto theme: [Porto Speed Optimization Guide] ( https://www.portotheme.com/wordpress/porto/documentation/?s=speed ).

                                                    We hope this helps!

                                                    Best Regards,
                                                    PThemes Team.

                                                    in reply to: Category page text and product variations #24779
                                                    Aizaz Awan
                                                    Keymaster

                                                        Hello, @moose2389,

                                                        You’re Most Welcome!!

                                                        To allow customers to add custom text, choose text color, and select the size of their decals on your WooCommerce site, you’ll need to implement product customization options. WooCommerce provides a few ways to do this, either through custom fields, plugins, or some code modifications.

                                                        So you can Google it and try with any third-party plugin that better suits your requirements.

                                                        Best Regards,
                                                        PThemes Team.

                                                        Aizaz Awan
                                                        Keymaster

                                                            Hello, @fynnbruil,

                                                            I have just tested the same element on my test site and it works perfectly fine for me, please refer to this screenshot: https://postimg.cc/5YY0DN8v the issue is only on your site, and that might be the third-party plugin conflicting issue, please disable all the third party plugins on your site and check back again, if the issue is resolved, then again you have to activate all the third party plugins one by one and check which one is creating the problem on your site.

                                                            Best Regards,
                                                            PThemes Team.

                                                            Aizaz Awan
                                                            Keymaster

                                                                Hello, @fynnbruil,

                                                                Please share your site WP Admin URL and Credentials with us under the private content area of this topic, so that we can have a look into it for you on your site and help you out, and also please share the page URL as well where you have it.

                                                                Best Regards,
                                                                PThemes Team.

                                                              Viewing 15 posts - 121 through 135 (of 869 total)
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