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Hello, @stanleychai,
The permalinks, I set the permalinks to Posts and resaved under WP-Dashboard >> Settings >> Permalinks. It resolved the issue.
Best Regards,
PThemes Team.Hello, @stanleychai,
The Carousel “Center Active Item Full Width” you saw on the demo site is available with the WP Bakery page builder. It’s not available with the Elementor page builder for now, so you have to create it manually using the Elementor page builder. You can try with Carousel-related elements like: “Alpus Nested Slider”, you can set it as per your requirements: https://postimg.cc/CzXW3Fm9
Best Regards,
PThemes Team.Hello, @antoniocarrieri,
Could you please share your site WP Admin URL and Credentials under the private content area of this topic, along with the PDF file of your purchase code, so that I can further look into it for you and help you out.
Best Regards,
PThemes Team.Hello, @stanleychai,
Your issue has been solved, please check back to your site after clearing the browser cache, Please refer to this screenshot: https://pasteboard.co/zAIwDbXzuPTL.png
Best Regards,
PThemes Team.Hello, @monique_,
Your issue has been solved, you have to translate it into this language file: https://licentiedepot.nl/wp-admin/admin.php?path=languages%2Floco%2Fplugins%2Fporto-functionality-nl_NL.po&bundle=porto-functionality%2Fporto-functionality.php&domain=porto-functionality&page=loco-plugin&action=file-edit Like this: https://pasteboard.co/73F5Fm8fDlIl.png and the result is: https://pasteboard.co/bHp0jkJVt8Wv.png
Best Regards,
PThemes Team.Hello, @monique_,
Thank you for reaching out.
Please try translating or modifying the text within the theme and Porto Functionality plugin language files, then review the result. You may use the Loco Translate plugin to make these changes.
If the issue still persists, kindly share your WordPress admin URL and login credentials in the private content area of this topic so I can investigate and assist you further.
Best Regards,
PThemes Team.January 8, 2026 at 6:49 am in reply to: The product details page isn’t displaying correctly on mobile. #45137Hello, @ismailgorunmek,
I checked your website and found that it works perfectly fine in both Elementor editor mode and Customizer mode. Please refer to this screenshot for confirmation: https://postimg.cc/0MLv6z8P
This confirms that the issue is not related to the theme. When a site works correctly in Elementor or the Customizer but not on the frontend, the problem is usually caused by caching.
Please contact your hosting provider and ask them to flush all types of cache, including the CDN, and temporarily disable them. After that, clear the site cache and any cache plugins you are using. Finally, clear your browser cache and check the site again.
Best Regards,
PThemes Team.January 7, 2026 at 7:08 am in reply to: The product details page isn’t displaying correctly on mobile. #45040Hello, @ismailgorunmek,
Could you please share the site WP Admin URL and Credentials as well, so that I can check the settings on your site? Please share the information under the private content area of this topic.
Best Regards,
January 6, 2026 at 7:13 am in reply to: The product details page isn’t displaying correctly on mobile. #44942Hello, @ismailgorunmek,
Thanks for your contact,
Could you please share your site WP Admin URL and Credentials under the private content area of this topic, along with the page URL having issues, so that I can check and assist you accordingly.
Best Regards,
PThemes Team.Hello, @ianlea,
Thanks for the update! That is unusual, but I’m glad you were able to track it down. It sounds like the issue was caused by some corrupted or leftover shortcode markup in the Template Builder post type. If anything similar comes up again, just let me know — happy to help.
Have a nice day!
Best Regards,
PThemes Team.-
This reply was modified 6 months, 1 week ago by
Aizaz Awan.
December 2, 2025 at 6:17 am in reply to: [vc_row][vc_column][vc_column_text css="" css_params=""] showing in blog cat #42424You’re Welcome!
Hello, @icdigital,
Some of the fonts have been set from the elements options, so please edit the page with Elementor page builder and then edit the elements, under elements settings try to set the typography and check back the behavior.
Best Regards,
PThemes Team.December 1, 2025 at 11:01 am in reply to: [vc_row][vc_column][vc_column_text css="" css_params=""] showing in blog cat #42312Hello, @ianlea,
Could you please share your site WP Admin URL and Credentials under the private content area of this topic so that we can further look into it for you on your site and help you out.
Best Regards,
PThemes Team.November 28, 2025 at 10:52 am in reply to: [vc_row][vc_column][vc_column_text css="" css_params=""] showing in blog cat #42146Hello, @ianlea,
Could you please share a small video clip of the issue along with the site WP Admin URL and Credentials under the private content area of this topic, so that I can check and assist you accordingly.
Best Regards,
PThemes Team.Hello, @tonimiettinen,
Could you please share the page URL having issue?
Along with your site WP Admin URL and Credentials under the private content area of this topic, so that I will further look into it for you on your site and help you out?
Best Regards,
PThemes Team. -
This reply was modified 6 months, 1 week ago by
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