[Aizaz Awan]

Hello, @zekikaynak,

I wanted to address an issue regarding the layout of your category page. Currently, the layout that appears is of the theme custom layout created in the block. However, on the page where the default WooCommerce product widget was added, it does not show the same layout as the theme. To resolve this issue, I would recommend using the “Porto Post Grid” widget instead and setting the custom layout of the theme in it.

I have taken the liberty of creating a sample page for you as a reference, which you can view in the following image: [ https://postimg.cc/LYN6zJnj ].

By using the “Porto Post Grid” widget, you will be able to achieve the same layout across all the pages of your site.

If you require any further assistance with this matter, please do not hesitate to let me know.
Thank you for your time and attention.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

Thanks for your contact, Could you please share your site WP Admin URL and Credentials with me under the private area of this topic, so that I will check it for you on your site and help you out in resolving your issue?

Best Regards,
PThemes Team.

• This reply was modified 3 years, 1 month ago by Aizaz Awan.

[Aizaz Awan]

Hello, @zekikaynak,

I am pleased to inform you that the link issue has been resolved.

However, I would like to bring to your attention the current state of the header in relation to the “Template Builder” blocks.

When editing the header, you will notice that two widgets are set up, as shown in this image: [https://postimg.cc/D8DVR2nq].

The first widget appears on big screen resolutions, while the second widget appears on low resolutions.

The first widget is a complete box that displays both text and an icon. The second widget displays only an icon. The reason for this is due to the way this demo was built. While on a big-resolution device, the first widget will appear with dummy text, as there is currently no functionality to change the text with user details. It will always redirect the user to the account page through the link provided.

If you require further customization to display user details, please reach out to us at https://www.portotheme.com/customization/ or contact your developer.

Thank you for your understanding and have a great day.

Best regards,
PThemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

Still, your provided WP Admin Login details are not correct, It’s showing a wrong password error, Could you please double-check it next time?

And I have tested your site on high resolution as well but the link is working perfectly fine and to your site my account page as well. I have captured the video for you, please watch it entirely here: https://www.loom.com/share/3bdc257d98c642ca82cda4daab1037fb

I suggest you to please clear the complete cache of your site and browser and check back again.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

Thanks for your contact.

First of all, your provided WP Admin Login details are not correct/working: https://postimg.cc/QKc6S5g7

And I have checked your site and found it is working perfectly fine for me, the user icon in the header takes me to my account page when clicked on it, please refer to this screenshot: https://postimg.cc/w7YpcQ5w

So it seems you have managed to change it right?

If you have any outstanding questions or concerns, please don’t hesitate to let me know. Our team is here to support you and we want to make sure that you are completely satisfied with the resolution of this issue.

Thank you for your time and attention, and I look forward to hearing from you soon.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogutierrez,

I am extremely sorry for the inconvenience that I have caused you by translating your messages. I understand that it was a mistake on my part to not follow your instructions clearly, and I take full responsibility for my actions.

I assure you that I will not make the same mistake again in the future. From now on, I will be more careful and attentive when reading your messages and will make sure to never use automatic translation plugins without your consent.

Please let me know if there is anything else I can do to make up for the trouble that I have caused you. I am committed to providing you with the best service possible, and I hope to regain your trust and confidence in the future.

Thank you for bringing this issue to my attention, and I apologize once again for any inconvenience that I may have caused.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogutierrez,

I am pleased to inform you that your reported issue has been successfully resolved. To ensure that the changes are reflected, kindly clear your browser cache and revisit the site.

Please refer to this screenshot: https://ibb.co/Ypg43Y1

I have translated those words from the Loco >> Themes >> Edit the Porto theme translation file and translate those words.

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @robertkasch,

Thanks for your reply back, I have solved the issue for you on your site now, please check back to your site after clearing the browser cache.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @robertkasch,

Sorry for the inconvenience, but I am not able to locate your IP in our DB.

Please share your site WP-Admin URL and Admin Login details in the below-listed format and under the private area of this topic, on which you are facing the issue so that I’ll check and help you out in solving your issue.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @fogatagroup,

The issue you are facing is because you are using the Full Site Editing Mode on your site, please navigate to Porto >> Setup Wizard >> Full Site Editing and uncheck it from there, save changes, and check back to your site again after clearing the browser cache.

Please refer to this screenshot: https://postimg.cc/G4qrLnf6

Best Regards,
PThemes Team.

• This reply was modified 3 years, 1 month ago by Aizaz Awan.

[Aizaz Awan]

Hello, @michaellake,

First of all, we do not use Chat GPT for our response as we are professionals and we only reply with tested solutions.

And regarding your issue, It does not relate to our theme, We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to WordPress support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @michaellake,

The error message suggests that the table ‘wp_xpdypy725k_product_catmeta’ does not exist in the database. This can be caused by a number of reasons, such as the table being renamed, deleted, or corrupted. To fix this issue, you can try the following steps:

1. Verify that the table exists:
You can check if the table exists in the database by running the following SQL query:
SHOW TABLES LIKE ‘wp_xpdypy725k_product_catmeta’;
If the table does not exist, you may need to recreate it or restore it from a backup.

2. Check the database prefix:
Make sure that the database prefix in the SQL query matches the actual prefix used in your WordPress installation. You can check this by looking at the wp-config.php file in your WordPress root directory.

3. Check for errors in other plugins:
It is also possible that a plugin is causing the error. You can try disabling all plugins except for WooCommerce and checking if the error disappears. If it does, you can then re-enable the plugins one by one to identify the culprit.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @fazihuzzamaanrasheed,

Thanks for the time to write the request here.

You can use the “Porto Post Grid” element on your site, and choose the “content source” as “Terms” and also “Taxonomy” as “Product Tags” please refer to this screenshot: https://postimg.cc/Bj7ZvTNj it will help you in achieving your desired result.

Kind Regards,
pThemes Team.

[Aizaz Awan]

Hello, @raoufcherire,

Thanks for your reply back, If you read here: https://themeforest.net/licenses/standard it is clearly mentioned from Envato that “Number of end products” only 1, whether it will be a regular license or the Extended one.

Kind Regards,
PThemes Team.

[Aizaz Awan]

Hello, @raoufcherire,

Thanks for your contact.

One single regular license is for the one single live URL only, this is Envato Policy and with all the themes on the ThemeForest, you may wish to confirm from them as well. You can read the Envato license policies here: https://themeforest.net/licenses/standard

And further you can read our theme documentation based on the license here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/

Hope this helps.

Kind Regards,
PThemes Team.

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