[Aizaz Awan]

Hello, @shinestar,

Thank you for contacting us and expressing your satisfaction with our Theme and Customer and Technical Support. We are glad that our services have met your expectations and have been able to assist you in a satisfactory manner.

If it is not too much trouble, we kindly request you to consider leaving a 5-star rating for our Theme and Customer and Technical Support at http://themeforest.net/downloads. Your feedback is valuable to us, and it will enable us to release more updates and provide dedicated support in the future. Your positive rating would serve as an encouragement to our team and motivate us to continue providing high-quality services.

Thank you once again for choosing our services, and please feel free to reach out to us in case you require any further assistance. We wish you a great day ahead!

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

I have again checked your site and this is what your site theme options look like: https://postimg.cc/gw3SVSVx

I suggest you, please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me permission to debug your site which includes deactivating all the third-party plugins and on site Customization as well.

Note: Please take the complete backup of your site before following the above steps as that might affect your site.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @hadlocksean,

I understand that you are interested in creating a page on your website where you can display a form that is currently hosted on a separate website. You would like the form to appear on your site without redirecting the user to another site.

Unfortunately, there is no built-in functionality in the theme settings to accomplish this, and it would require extra customization.

However, I have found a website, https://embed.ly/, where you can embed website pages and use the code on your site. Please note that using this service is at your own risk.

Alternatively, you can try using a third-party plugin from the WP Market, also at your own risk, or you can contact our customization team at https://www.portotheme.com/customization/ for their paid services.

I hope this clarifies the situation for you.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @shinestar,

Based on the screenshots you provided, it appears that the issue with your home page slider is that the images are not scaling properly on larger displays. This can be caused by a number of factors, including the size and resolution of the images.

We suggest you to please try with the below given CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.

@media(min-width: 1650px) and (max-width: 4000px){
.home .feature-container .vc_slide .vc_carousel-inner .vc_item .vc_inner img {
object-position: 0px -250px
}
}

Hope this helps in resolving your issue.

Best Regards,
PThemes Team.

• This reply was modified 3 years, 1 month ago by Aizaz Awan.

[Aizaz Awan]

Hello, @sarah-5068,

Thank you for your message and for providing me with the information regarding the “Posts Grid” and the dynamic content in the widget settings.

I understand that you would like to set the link on the entire content or on the post’s image as well. In order to do so, you will need to edit the “Post Layout” block in the Template Builder. From there, you can enable the link and set it according to your requirements.

Please refer to the attached images for a better understanding of the process.
https://postimg.cc/d7j5TKHV
https://postimg.cc/XZtYFTpt

If you have any further questions or concerns, please do not hesitate to contact me.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @seanh,

Please correct me if I am wrong, you want the same menu item as book now on your site and when click on it, the new page will open having the form on it, then the user will fill out that form. Right?

If so, then we suggest you to please navigate to WP-Dashboard >> Pages and create the new page, set your form in that page using Custom HTML or using your booking plugin, and then publish it.

After that please navigate to Appearance >> Menu and add that page as a menu item from there, save changes, and check back to your site after clearing the browser cache.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @seanh,

To embed a URL on a page, you can use HTML code to create a hyperlink. Here are the steps you can follow to embed a booking form URL on your WordPress website:

1. First, locate the page where you want to add the booking form URL in your WordPress admin panel and click on the “Edit” button to edit the page.

2. Next, position your cursor where you want to place the booking form URL and click on the “elements” button of the page builder and insert the Custom HTML element to that page.

3. In the Custom HTML block, paste the HTML code for the hyperlink to the booking form URL. Here’s an example code you can use:

<a href="https://www.example.com/booking-form">Book Now</a>

In this code, replace “https://www.example.com/booking-form” with the actual URL of your booking form, and “Book Now” with the text you want to use for the hyperlink.

4. After pasting the HTML code, click on the “Preview” button to see how the hyperlink looks on your page. If you’re satisfied with the preview, click on the “Update” button to save the changes to your page.

Your booking form URL should now be embedded on your WordPress page as a hyperlink that visitors can click on to access the form.

Best Regards,
PThemes Team.

• This reply was modified 3 years, 1 month ago by Aizaz Awan.
• This reply was modified 3 years, 1 month ago by Aizaz Awan.
• This reply was modified 3 years, 1 month ago by Aizaz Awan.

[Aizaz Awan]

Hello, @seanh,

Thanks for providing the Login details, I have just logged in to your site and found the error when saving the theme options, please refer to this screenshot: https://postimg.cc/vcF2Gthv

First of all, you should have to solve this error and then apply the changes from the theme options.

Most of the time that issue is because of your server, It turns out the issue is that trying to save changes in the Porto Theme Settings is triggering ModSec rule 300015 for some reason, which is an SQL injection protection rule, so you have to disable this rule server-wide until you are in the development process, as the ModSec rule that was getting triggered is one of the standard WHM/cPanel rules as of one of the newer versions, so more and more servers are going to have this rule enabled by default.

So please contact your hosting provider and ask to solve it for you on your site.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @marianogutierrez,

I hope this message finds you well. I wanted to address an issue regarding the layout of your category page. The thing is when creating a custom layout we take care of these requirements. There are widgets available for “Sorting, Count, and Grid/list style” You can simply add them to your custom layout. You can view the widgets in the following image: https://postimg.cc/rdfn4rTK With the help of these widgets you will be able to achieve the product navigation bar on your custom layout.

If you require any further assistance with this matter, please do not hesitate to let me know.

Thank you for your time and attention.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @seanh,

Thanks for your reply back, It seems you have forgotten to share the URL of your site or WP Admin URL.

Please share the URL of the Admin Login page as well under the private area so that I will further look into it for you and help you out.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

We kindly request you to please generate a fresh new topic for every single new issue you will face as this will allow us to understand your issue properly and also would help you to understand our reply properly as well. Thanks for your understanding.

Regarding your issue: I have successfully identified the issue on your website and have implemented a workaround to resolve it.

To begin, please navigate to the Dashboard and select Block from the Template Builder menu. From there, create a new block and ensure that the widget attribute is properly set as illustrated in the following image: https://postimg.cc/qt8F2xcC

Once you have created the block, proceed to the Appearance menu and select Widgets. From there, add the PORTO Block widget to the Woo Category Sidebar and place the newly created block within it as shown in the following image: https://postimg.cc/PL3w3BMG

After completing these steps, please clear your browser cache and revisit your website page. Your issue should now be resolved.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @seanh,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Area.
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
Pthemes Team.

[Aizaz Awan]

Hello, @zekikaynak,

1. Sorry for the inconvenience, but I have tested your site on a mobile phone and the single product page layout is working and showing properly, please check this Gif: https://www.webmobilefirst.com/en/screencasts/A9O42rtYRQ/

It seems to be the cache issue at your end nothing else, please try to clear the cache of your site and check back again.

2. For changing the layout of the header in the mobile version, please navigate to Porto >> Template Builder >> Header and edit it with Elementor Page Builder, then you can change the layout as per your requirements, for the mobile version, please refer to this screenshot: https://postimg.cc/KKDK89pq

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @osmanalhashimy

Thanks for your contact.

For changing those icon colors, please navigate to Porto >> Theme Options >> Header >> WooCommerce and change the color from there as per your requirements.

And to remove the margin, we have to check it on your site that which header type are you using and from where that margin has been set on your site, so we request you to please share your site WP Admin URL and Credentials with us under the private area of this topic so that we will further look into it for you and help you out accordingly.

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @avingudahaze,

Your issue has been resolved. Please check the site after removing the browser cache. I have setup the theme translation files, now you change any words from the link below:

http://plantaboost.com/wp-admin/admin.php?path=languages%2Fthemes%2Fporto-ru_RU.po&bundle=porto&domain=porto&page=loco-theme&action=file-edit

Kind Regards,
PThemes Team.

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