Issue with update

[Antonio Carrieri]

Hello,
i’m unable to update the theme.

if i try to register using my purchase code, i get “Purchase code already used.”
if i try to recover my password using my email , i don’t get any email
I’m stuck and unable to update or open a support ticket

Please Help

This field is Private Content.

[Aizaz Awan]

Hello, @antoniocarrieri,

Could you please share your site WP Admin URL and Credentials under the private content area of this topic, along with the PDF file of your purchase code, so that I can further look into it for you and help you out.

Best Regards,
PThemes Team.

[Author]

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