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Hi Guys,
I’m receiving the message when trying to update the Porto Functionality:
Sorry, it could not connect to the Porto API server. Please try again later.
Subsequently this has caused a critical error. Is there anything I can do to resolve this? I’ve tried re-installing the theme but I receive the same error when activating the theme.
Thanks,
Marc.
Hello, @marc-3008,
I trust this message finds you well. I am writing to kindly request your assistance in resolving an issue you are currently experiencing with your website. In order to provide you with the necessary support, I kindly ask that you share specific access details with me.
Could you please provide me with the following information, securely placed within the private area of this communication thread:
1. WordPress Admin URL and Credentials:
2. Cpanel Login Details:Furthermore, I kindly request that you also share the theme purchase code within the private content area of this topic. This information is essential for me to accurately assess and address the theme-related aspects of your issue.
Rest assured that your provided information will be treated with the utmost confidentiality and used solely for the purpose of diagnosing and resolving the reported issue. Once the matter is resolved, your access details will be deleted from our records.
Your cooperation in providing these details will greatly assist us in expediting the resolution process. Should you have any concerns regarding security or privacy, please do not hesitate to share them, and we will take the necessary measures to address them.
Thank you for entrusting us with the opportunity to assist you. We look forward to working closely with you to ensure a swift and satisfactory resolution.
Best Regards,
PThemes Team.Hello, @marc-3008,
I am pleased to inform you that I have completed the update process for the Theme and Porto Functionality plugin on your website. In order to fully experience the latest enhancements and optimizations, I kindly recommend that you clear your browser cache before accessing your site.
Your continued satisfaction is of utmost importance to us, and we are committed to ensuring that your website functions seamlessly with the latest updates. Should you encounter any issues or have any questions, please do not hesitate to reach out to us. We are here to assist you.
Thank you for entrusting us with the maintenance of your website. We look forward to your positive experience upon revisiting your site.
Best Regards,
PThemes Team.Hello, @marc-3008,
Thank you so much for reaching out to us and expressing your satisfaction with our services. We greatly appreciate your positive feedback!
We would like to kindly request your support by leaving a 5-star rating for our Theme, as well as for our Customer and Technical Support. Your feedback is invaluable to us and will enable us to continue delivering regular updates and dedicated support in the future. Your endorsement would be a tremendous source of encouragement for our team.
If you have a moment, please visit the following link to leave your rating: [ http://themeforest.net/downloads ].
Once again, we truly appreciate your kind words and your continued support. Should you have any further questions or need any assistance, please do not hesitate to contact us.
Wishing you a fantastic day ahead!
Best Regards,
PThemes Team.
- The topic ‘Sorry, it could not connect to the Porto API server. Please try again later.’ is closed to new replies.
