We have pruchase 2 liencse key , but

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  • April 9, 2026 at 7:20 am #51822
    Aizaz Awan
    Keymaster

        Hello,

        Thanks for your contact, I have reset one of your purchase codes; however, the second purchase code starting with “77e25e48” is already used on the live site: https://rainbowprint.hk/. According to the Envato policy, one single license is for one single live domain only; you may wish to confirm this with Envato as well.

        Best Regards,
        PThemes Team.

        April 18, 2026 at 6:06 am #52699
        Jarif Huda Angon
        Participant

            I purchased the Porto theme but I forgot my Porto support portal password. The password reset option isn’t working (I am not receiving any emails).

            I also cannot create a new account because the system says my license key is already in use from when I previously created my account.

            What should I do to regain access and use my license?

            This field is Private Content.

            April 22, 2026 at 12:15 pm #52927
            Aizaz Awan
            Keymaster

                Hello,

                Could you please share your email that you used for the support system account so that I can have a look into it for you and help you out.

                Best Regards,
                PThemes Team.

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