There has been a critical error on this website

Home Page Forums Porto | Multi-Purpose & WooCommerce Theme There has been a critical error on this website

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  • #22827
    scott_ivd
    Participant
        Expired

        I have had the error reported by J.C. Han on a couple of occasions now trying to update to 7.2.4 from 7.1.17. I cloned the server and switched our license over to do the update, and the server is now unusable. I have currently left the server in a failed state for your investigation.
        The error occurs whether I update all plug-ins first or as in this case, Porto first. The site works fine so if there is a clash between plugins it does not occur until the theme is updated.

        At the backend the PHP engine has this in the trace:

        NOTICE: PHP message: PHP Fatal error: Uncaught Error: Call to undefined method Vc_Base::buildShortcodesCss() in /var/www/wordpress-import/wp-content/themes/porto/inc/admin/theme_options.php:360
        Stack trace:
        #0 /var/www/wordpress-import/wp-includes/class-wp-hook.php(324): {closure}()
        #1 /var/www/wordpress-import/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
        #2 /var/www/wordpress-import/wp-includes/plugin.php(517): WP_Hook->do_action()
        #3 /var/www/wordpress-import/wp-settings.php(700): do_action()
        #4 /var/www/wp-config.php(107): require_once(‘…’)
        #5 /var/www/wordpress-import/wp-load.php(55): require_once(‘…’)
        #6 /var/www/wordpress-import/wp-admin/admin.php(34): require_once(‘…’)
        #7 /var/www/wordpress-import/wp-admin/index.php(10): require_once(‘…’)
        #8 {main}
        thrown in /var/www/wordpress-import/wp-content/themes/porto/inc/admin/theme_options.php on line 360

        Given that wordpress is not currently functioning, can you advise as to how you wish to log in to diagnose this and I’ll put appropriate details in, and whether you require the server regressing to a working state beforehand.
        The server is hosted on Ubuntu 22.04 LTS, runs wordpress 6.6.2 on PHP8.1 via Caddy

        This field is Private Content.

        #22857
        scott_ivd
        Participant
            Expired

            Hi,
            I’ve just updated the site to 7.2.5 and this has resolved the issue thank you.
            many thanks,
            Scott…

            #22859
            Aizaz Awan
            Keymaster

                Hello, @scott_ivd,

                I’m glad to hear that updating the theme to 7.2.5 resolved the issue! If you need any further assistance or have any questions, feel free to reach out.

                Have a nice weekend.

                Best Regards,
                PThemes Team.

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