Home Page › Forums › Porto | Multi-Purpose & WooCommerce Theme › There has been a critical error on this website
- This topic has 2 replies, 2 voices, and was last updated 1 year, 1 month ago by
Aizaz Awan.
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October 10, 2024 at 8:28 pm #22827
I have had the error reported by J.C. Han on a couple of occasions now trying to update to 7.2.4 from 7.1.17. I cloned the server and switched our license over to do the update, and the server is now unusable. I have currently left the server in a failed state for your investigation.
The error occurs whether I update all plug-ins first or as in this case, Porto first. The site works fine so if there is a clash between plugins it does not occur until the theme is updated.At the backend the PHP engine has this in the trace:
NOTICE: PHP message: PHP Fatal error: Uncaught Error: Call to undefined method Vc_Base::buildShortcodesCss() in /var/www/wordpress-import/wp-content/themes/porto/inc/admin/theme_options.php:360
Stack trace:
#0 /var/www/wordpress-import/wp-includes/class-wp-hook.php(324): {closure}()
#1 /var/www/wordpress-import/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#2 /var/www/wordpress-import/wp-includes/plugin.php(517): WP_Hook->do_action()
#3 /var/www/wordpress-import/wp-settings.php(700): do_action()
#4 /var/www/wp-config.php(107): require_once(‘…’)
#5 /var/www/wordpress-import/wp-load.php(55): require_once(‘…’)
#6 /var/www/wordpress-import/wp-admin/admin.php(34): require_once(‘…’)
#7 /var/www/wordpress-import/wp-admin/index.php(10): require_once(‘…’)
#8 {main}
thrown in /var/www/wordpress-import/wp-content/themes/porto/inc/admin/theme_options.php on line 360Given that wordpress is not currently functioning, can you advise as to how you wish to log in to diagnose this and I’ll put appropriate details in, and whether you require the server regressing to a working state beforehand.
The server is hosted on Ubuntu 22.04 LTS, runs wordpress 6.6.2 on PHP8.1 via CaddyThis field is Private Content.
October 11, 2024 at 7:47 pm #22857Hi,
I’ve just updated the site to 7.2.5 and this has resolved the issue thank you.
many thanks,
Scott…October 12, 2024 at 6:40 am #22859Hello, @scott_ivd,
I’m glad to hear that updating the theme to 7.2.5 resolved the issue! If you need any further assistance or have any questions, feel free to reach out.
Have a nice weekend.
Best Regards,
PThemes Team. -
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