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Hello @Mehmetsagir,
To better assist you, we kindly request temporary WP-admin access to investigate the issue on your site more thoroughly.
Please follow these steps to provide us with access:Create a new administrator account via the Dashboard.
Share the username and password for the new account with us.Best Regards,
PThemes Team.Hello,
Thank you for your prompt response. I would like to inform you that the animation issue on my site has been resolved.
As I was preparing to grant you access to my site, I noticed a new update for the Porto Theme – Functionality plugin. Upon updating the plugin, both the button animation on the product page and the scrolling text issue on the homepage were fixed.
I wanted to let you know that the problem was resolved with a new plugin update. Thank you for your assistance.
However, if you would still like to review it in general, I can of course provide temporary authorization.
Best regards,
Mehmet sağırHello, @mehmetsagir,
Thank you for the update, and I’m glad to hear that the issue has been resolved after updating the Porto Theme – Functionality plugin.
Since everything is now working as expected, there’s no need to provide access at this time. If you encounter any issues in the future, feel free to open a new support request and share temporary access details then—we’ll be happy to assist you further.
Thanks again for keeping us informed, and have a great day!
Best Regards,
PThemes Team.
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