- This topic has 7 replies, 2 voices, and was last updated 2 years, 7 months ago by
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Hello, @xpasha,
Thanks for your contact.
If you purchased the theme from your Envato account then you must have the purchase code and you will find the purchase code by following this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
And If you did not purchase the theme then you have to purchase a new license of the theme.
And when you have the license code, please share it with me here under the private content area of this topic along with your site WP Admin URL and Credentials so that I can check/verify and update the theme for you on your site.
Best Regards,
PThemes Team.Thank you for your reply.
I purchased a new license and all details in private.
I hope updating the theme will help fix issues with some of my pages on my website. if you can give me an insight on what the issue is I would greatly appreciate it.
This field is Private Content.
Hello, @xpasha,
Thanks for your purchase, I have just Logged in to your site and found that the Theme and Plugins are already updated on your site, It seems you have managed to update them, Do you have any further issues? If yes then please explain in detail with screenshots so that I will check and assist you further.
Best Regards,
PThemes Team.Appreciate your prompt action.
the previous developer has installed a plugin that prevents updates, and I think thats why you saw that the theme doesn’t need an update since it hides all update notifications.
once my website has had issues, and I couldn’t find a developer to sort me out, I decided to take things in my own hands.
when i setup a staging site, i deactivated the “no update” plugin, I can see that a number of plugins require updates.
After running through the updates, the website started going from bad to worse. After spending time educating myself and trying and failing, I came to the conclusion that the one plugin (Elementor Pro) and the theme I couldn’t update and subsequently the outdated woocommerce templates that showed to be outdated. This is how I ended up here, hoping that if I can get the help to update the theme, I believe it will subsequently update the woocomerce templates and take me one step further to fixing my website, if not resolve the issue entirely.
would you prefer to stage and deactivate the plugin “no updates” and see the situation or would you like me to just do it to the live site and you login and asses the situation?
Hi,
I just checked the website and there is a critical error which seems to require some professional intervention. is it something we can resolve together?
Thank you for your time and effort, I have got a developer on the issue and in the process of resolving the issue. we are close to resolving the problems.
once again thanks for your time
Hello, @xpasha,
Thank you for the update! I’m glad to hear that you’ve got a developer on the issue and that we’re close to resolving the problems. Your time and effort are much appreciated. If there’s anything I can do to assist you or if you need further information, feel free to let me know. Looking forward to a successful resolution!
Best Regards,
PThemes Team.
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