Comparing Business VoIP Phone Services: Features and Pricing

In this advanced digital age, effective communication is critical to business success. An organization’s ability to connect with its customers, employees, and partners is equal to its success. As a result, businesses are embracing advanced business phone systems like VoIP or Voice over Internet Protocol. These cloud-based phone systems help businesses reduce costs, improve collaboration, and offer numerous advanced features compared to traditional landlines. You can also use business VoIP phone service to improve efficiency and customer experience.

Due to the benefits of VoIP and call management software, many businesses are shifting to this advanced business phone system. There are hundreds of business VoIP phone service providers, so finding the right provider for your business can be challenging. In this article, we will compare the features and pricing of some of the best wholesale VoIP providers, along with the importance of VoIP monitoring and call management software to ensure consistent call quality and performance. By incorporating VoIP monitoring, businesses can proactively address any communication issues and maintain reliable service.

What Is VoIP?

VoIP is a communication system that uses smartphones, computers, and IP phones to make and receive calls and transfer information from one place to another. It uses your internet connection for this transmission instead of using landlines.

A traditional phone system uses copper wires to transmit data. On the other hand, VoIp uses a broadband connection, converts voice data into digital packets, and transmits them. These digital signals are again converted into analog signals so that you can understand what is being said. VoIP systems use ACKs and NACKs to start and end calls smoothly.

Cloud-based VoIP phone system is a unified communication system with advanced features such as call forwarding, call recording, voicemail, and call queuing. Now that you understand what VoIP is, let’s explore some business phone line providers in the UK  that you can choose the best one for your business.

TeleCMI

TeleCMI is an award-winning VoIP solution provider with a decade of experience in delivering high-end cloud services. The platform comes with futuristic functionalities and cutting-edge technologies which helps in resolving business challenges and allowing them to experience a smooth communication at a budget-friendly pricing.

Their intuitive and user-friendly dashboard helps agents to manage and handle customer calls effectively. They excel in offering features such as end-to-end call management, 70+ AI-powered CRM integrations, multi-level IVR, sticky agent, advanced insights & reporting, etc which can be fully customized based on the business needs.

Nextiva

Nextiva provides a robust unified communication system suitable for businesses of all sizes, from small enterprises to large corporations. Their business communication service encompasses unlimited calling, text messaging, and internet faxing capabilities. Additionally, Nextiva offers features such as an auto-attendant, audio conferencing, and voicemail transcription. Other features it offers include voicemail, toll-free numbers, VoIP conferencing, and 24/7 support.

For those intending to establish a contact center, Nextiva is well-equipped to set up a VoIP service tailored to your specific requirements.

Pricing: Nextiva offers three different pricing plans, from $17.95 to $37.95 per monthly user.

Aircall

Aircall is a notable player in the VoIP market, offering a user-friendly interface with seamless integration into popular CRM platforms. It supports advanced features such as call routing, analytics, and team collaboration tools. Aircall’s cloud-based system ensures flexibility and scalability, making it an excellent choice for businesses of all sizes. Compared to Kixie, Aircall often provides a more comprehensive suite of features and better integration options, which can enhance overall communication efficiency.

RingCentral

RingCentral is a provider of feature-rich business VoIP phone services suitable for both small businesses and large enterprise-level corporations. Their services seamlessly integrate phone, messaging, and video communication within a unified platform.

RingCentral’s offerings extend beyond customer interactions, enhancing on-site communication and streamlining internal workflows through messaging and file-sharing features. The program is versatile, functioning on various devices, including computers, tablets, mobile phones, and softphones.

RingCentral’s comprehensive service plans offer essential tools to connect with customers and drive business growth. These encompass unlimited calling, instant messaging, call logs, video meetings, and call-forwarding capabilities. Furthermore, they provide the convenience of obtaining a toll-free or local number and voicemail-to-text services.

Pricing: RingCentral offers four pricing plans for users, from $19.99 per user per month to $49.99 per user per month.

Ooma

Ooma caters to small businesses while also offering scalability for future growth. With Ooma’s advanced features, even small companies can create a big and professional impression. These features encompass a virtual receptionist, the provision of a toll-free number, and customizable hold music options.

Ooma’s services also include:

• Call forwarding.
• A user-friendly smartphone app for on-the-go connectivity.
• Compelling call-blocking features to reduce spam and unwanted calls.

Furthermore, Ooma provides access to advanced features such as video conferencing, call recording, voicemail transcription, and more for businesses looking to take their communication to the next level.

Pricing: Oooma offers a flexible plan, from $19.95 to $29.95 per monthly user.

Vonage

Vonage is a cloud-based VoIP service encompassing voice functions, video calling capabilities, and messaging services.

Vonage offers the critical feature of international calling for companies engaging in outbound calls to international destinations, facilitating seamless communication with clients and partners across borders.

All Vonage plans include the convenience of unlimited calls, SMS messaging, and team messaging. Users also gain access to the Vonage app center and the versatility of mobile and desktop apps. As your business needs to evolve, you can enhance your communication strategy by integrating Customer Relationship Management (CRM) systems, conducting large-scale meetings, implementing on-demand call recording, and more with available upgrades.

Pricing: Vonage has three monthly pricing plans from $14.99 to $39.99 per user.

8×8

8×8 offers unlimited calling in the US and Canada and international calling options. Its features include voicemail, call recording, and text messaging. Moreover, collaboration tools such as video conferencing and team chat are also included. It is among the well-known business phone service providers and offers Integration with various CRMs and business apps for enhanced productivity. It advanced analytics and reporting for call tracking and optimization.

Pricing: 8×8’s monthly pricing starts at $12 per user, with customizable plans for larger businesses.

Grasshopper

Grasshopper is designed for small businesses and offers features like a virtual phone system, call forwarding, and voicemail. It offers a mobile app for seamless communication on the go. Additionally, it has a simple and intuitive interface for easy setup and management. Integration with business productivity apps like Google Workspace and Slack improves business productivity. It is an affordable solution for startups and freelancers.

Pricing: Grasshopper offers flexible plans starting at $26 per month, making it a budget-friendly option for small businesses.

Dialpad

Dialpad stands out as a highly innovative VoIP service that caters to businesses of all scales, from burgeoning startups to global enterprises.
Dialpad’s comprehensive offerings encompass video meetings, SMS, MMS messaging, and various additional features conveniently accessible through a user-friendly desktop and mobile application.
Among Dialpad’s standout features is its incorporation of artificial intelligence (AI), which effectively transcribes meeting notes and call recordings, obviating the need to designate a dedicated notetaker.

Pricing: Dialpad also has three pricing plans starting from $15 per user per month, and for enterprises, it offers customized pricing.

MirrorFly

MirrorFly VoIP solution, well known for its customization and flexibility of voice API that offers 1000+ in-app communication features with advanced VoIP features. As a reliable self-hosted SIP/VoIP solution, enterprises can upscale their inbound and outbound calls with extreme customization.

Businesses can incorporate their brand’s logo, color and fonts for personalized voice calls with industry standard protocols.

Some of MirrorFly VoIP solutions’ advanced features include call routing, unlimited conferencing, transcription, IVR, call queuing, recording and playback, SIP trunking, multi-tenant, and more.

Pricing: As a self-hosted solution, pricing is based on the customization your business requires. Contact the MirrorFly team to know more.

Conclusion

In this comprehensive comparison of business VoIP phone services, we have explored a range of providers, each offering unique features and pricing structures to meet the diverse communication needs of businesses. Whether you are a small startup or a global enterprise, there’s a VoIP service to suit your requirements.

Nextiva impresses with its unified communication system and various features, while RingCentral seamlessly integrates phone, messaging, and video communication. Ooma is the choice for small businesses seeking professionalism, and Vonage offers international calling for global connectivity. 8×8 delivers advanced analytics and reporting, and Grasshopper is a budget-friendly startup solution. Lastly, Dialpad sets itself apart with innovative AI capabilities.

Selecting the right VoIP service should be driven by carefully evaluating your business’s needs and budget. These providers offer the potential to enhance communication, reduce costs, and improve collaboration, ultimately contributing to the success of your organization in the digital age.