Hello, @denys-lvov,
We kindly request you to provide us with a more detailed description of the issue you are experiencing. In order to assist you effectively, we would appreciate it if you could create a video demonstrating the problem and share it with us here. By doing so, we will be able to thoroughly assess the situation and offer you an appropriate solution to resolve your issue.
To ensure the safety of your website’s data, we strongly advise you to take a complete backup of your site before proceeding. Additionally, we kindly ask you to share your site’s wp-admin URL and access credentials with us in the private content area. This will enable us to make the necessary changes, remove any conflicting plugins, and perform thorough debugging to pinpoint the root cause of the problem.
Rest assured that we will handle your site’s information with utmost care and confidentiality. Our primary objective is to assist you in resolving the issue promptly and effectively.
Thank you for your cooperation, and we look forward to receiving the requested materials. Should you have any further questions or concerns, please feel free to reach out to us.
Best Regards,
PThemes Team.