Hello, @marc-3008,
I trust this message finds you well. I am writing to kindly request your assistance in resolving an issue you are currently experiencing with your website. In order to provide you with the necessary support, I kindly ask that you share specific access details with me.
Could you please provide me with the following information, securely placed within the private area of this communication thread:
1. WordPress Admin URL and Credentials:
2. Cpanel Login Details:
Furthermore, I kindly request that you also share the theme purchase code within the private content area of this topic. This information is essential for me to accurately assess and address the theme-related aspects of your issue.
Rest assured that your provided information will be treated with the utmost confidentiality and used solely for the purpose of diagnosing and resolving the reported issue. Once the matter is resolved, your access details will be deleted from our records.
Your cooperation in providing these details will greatly assist us in expediting the resolution process. Should you have any concerns regarding security or privacy, please do not hesitate to share them, and we will take the necessary measures to address them.
Thank you for entrusting us with the opportunity to assist you. We look forward to working closely with you to ensure a swift and satisfactory resolution.
Best Regards,
PThemes Team.