Hello, @marianogi,
I apologize for any inconvenience you’ve experienced. I’ve conducted a thorough test of the same process on our test site and encountered no issues. It appears that the problem is unique to your site.
To further investigate and rectify the situation, I attempted to log in to your site. Unfortunately, it seems that the provided access credentials are not valid, as indicated in this image: Under the Private Content Area.
In order to conduct a comprehensive analysis and furnish you with an appropriate solution, I kindly request that you share valid login details for your site with us in the private content area of this discussion. Prior to doing so, please ensure that you have taken a complete backup of your site as a precautionary measure. Your cooperation in this matter is greatly appreciated.
Best Regards,
PThemes Team.
This field is Private Content.