Product page does not load

[cizgizm]

Hi.
I am having problems with my single product pages. When I click to open any product page
1. The template looks different from the template of the website. the header and page layout are completely different
2. Page content is not loading.

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• This topic was modified 6 days, 15 hours ago by cizgizm.

[cizgizm]

I have tried lots of thing, disabling plugins, disabling/deleting single product template, updating theme, checking if Lazy Load Images disabled etc. Nothing worked. I can only see the product page if I change the theme. Please help

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[cizgizm]

And I need to know why this happens. I’m using this theme for years and everything was working perfect. But now? I am about to setup another woocommerce site with this theme. I need to decide which theme should I use

[Aizaz Awan]

Hello, @cizgizm,

Could you please share your site WP Admin URL and Credentials along with the Cpanel URL and Login details under the private content area of this topic, so that I can have a look into it for you on your site and help you out.

Best Regards,
PThemes Team.

[cizgizm]

I’ve given de WP Admin Credentials above but unfortunately I am not allowed to give the cpanel Credentials. Please guide me on the controls that need to be done in cpanel

[Aizaz Awan]

Hello, @cizgizm,

Thanks for providing me the Admin Login details, I checked your site and found that your single product page is distorted, Could you please share the theme purchase code with me under the private content area of this topic, so that I can look into it further.

Best Regards,
PThemes Team.

[cizgizm]

Hi Aizaz,
Here is my purchase code

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[cizgizm]

I’ve deleted all the content in the /wp-content/themes/porto/woocommerce file. And uploaded them again from my purchesed themes files. Nothing changed. I can’t see the single product pages for days. Please I need this to be solved immediately

[Aizaz Awan]

Hello, @cizgizm,

Your issue has been solved, please check back to your site now after clearing the browser cache, It was the plugin creating the issue on your site (Templatera), I simply disabled it to resolve your issue.

Best Regards,
PThemes Team.

[cizgizm]

Thank you Aizaz

[Aizaz Awan]

Hello, @cizgizm,

You’re very welcome! I’m glad to hear the issue is solved. If you need any further assistance, feel free to reach out. Happy to help anytime!

Have a nice day.

Best Regards,
PThemes Team.

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