Sorry, it could not connect to the Porto API server. Please try again later.

[Yearone]

4 of my shops are closed due to this problem and cannot be used. I saw the message that you guys are working on it, but for me it’s unacceptable because all 4 shops are in productive mode and customers need to place orders.

Provide a workaround until you finish your server work.

[Aizaz Awan]

Hello, @galaxis,

I hope this message finds you well. I am writing to apologize for any inconvenience caused recently regarding the theme activation on our API server. I want to inform you that we have completed the necessary updates, and the server is now fully operational.

I kindly request that you attempt to reactivate the theme once again at your earliest convenience. Following the reactivation, please take a moment to assess the outcome and provide us with feedback on the results. We highly value your input as it helps us ensure the seamless functioning of our services.

We sincerely apologize for any disruption this may have caused and appreciate your understanding during this period of maintenance and improvement. If you encounter any further issues or require any assistance, please do not hesitate to reach out to our dedicated support team. They are readily available and committed to resolving any concerns you may have.

Thank you for your patience and cooperation. We look forward to hearing from you regarding the outcome of your theme reactivation.

Best regards,
PThemes Team.

[Emanuel Kaczmarczyk]

This problem occurs again.

Attachments:

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[Aizaz Awan]

Hello, @emanuelkaczmarczyk,

Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?

Best Regards,
PThemes Team.

[wait4u2003]

Same here….I have 2 codes for 2 websites and same issue with both :(

[Aizaz Awan]

Hello, @wait4u2003,

Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?

Best Regards,
PThemes Team.

[admin_EXA]

Unfortunately, he was unable to connect to the Porto API server. Please try again later.

[Aizaz Awan]

Hello, @admin_exa

Could you please create a fresh new topic with your site WP Admin URL and Credentials and also with your theme purchase code under the private area of the topic, so that we will look into it for you on your site and help you out accordingly?

Best Regards,
PThemes Team.

[Aizaz Awan]

Hello, @everyone,

Please read our announcement here: https://themeforest.net/comments/29859340

Kind Regards,
PThemes Team.

[Author]

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