Forum Replies Created
-
Posts
-
Hello, @scott_ivd,
We need to check the situation on your site,
We kindly request you to please create a fresh new topic,
And in the new topic, under the private content area, please share your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.Best Regards,
PThemes Team.Hello, @bulld-digital,
Thank you for reaching out.
I attempted to log in to your site, but I encountered this issue: https://pasteboard.co/TtNIFd9h6taa.png
If you’re still having trouble, please share the working WP Admin URL and credentials, as well as the Cpanel URL and login details in the private content area of this topic. This will help us investigate further and assist you.
Just so you know, I’m accessing your site from Pakistan.
Best Regards,
PThemes Team.Hello, @franciscotuchweber,
Thanks for your contact.
Could you please provide your site’s WP Admin URL and credentials in the private content section of this topic? This will allow us to take a look at your site and assist you further. Thank you!
Best Regards,
PThemes Team.Hello, @j-chan,
Could you please share your site WP Admin URL and Credentials along with the Cpanel URL and Login details so that we can have a look into it for you on your site and help you out.
Best Regards,
PThemes Team.Hello, @chrishayes,
You’re welcome!
To eliminate the dependency in that section in the future, I recommend submitting your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/. This way, our development team can review it and consider it for future updates to the theme. Thank you!
Best Regards,
PThemes Team.Hello, @chrishayes,
The issue you encountered was due to the absence of the product tabs element. Let me explain why.
Product tabs include the Description tab, which allows you to edit the product description on the single product page using the page builder. Without the product tabs element, Elementor couldn’t find the description to edit, resulting in that error. I’ve added the product tabs element to the layout, and now you can edit it. Please see the attached screenshots for reference.
https://ottawahousesigns.ca/wp-admin/post.php?post=783&action=elementor
https://pasteboard.co/zxEXbs7aUUkt.pnghttps://ottawahousesigns.ca/wp-admin/post.php?post=1265&action=elementor
https://pasteboard.co/h7n52rFwIkG4.pngBest Regards,
PThemes Team.Hello, @antoniskaratzis,
There are 15 pre-built layouts for the single product page that you can easily import using Porto Studio on your site. These layouts are not limited to the pre-built demos and are specifically available for import in the single product template under Porto >> Template Builder.
Please see this screenshot for reference: https://pasteboard.co/id0N1HwpuD5k.png.
You can choose any layout from this selection and customize the content to fit your needs.
Best Regards,
PThemes Team.Hello, @franciscotuchweber,
We are pleased to inform you that we have solved your issue, please refer to this screenshot: https://pasteboard.co/j0z238r7D581.png
We have followed the instructions written here to solve your issue: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Best Regards,
PThemes Team.Hello, @iliyantonev,
Great to hear you found a fix! I’ll go ahead and close your post now. If you ever need help in the future, feel free to reach out. Have a great day!
Best Regards,
PThemes Team.Hello, @pwgl,
Where are you using the Studio? I mean on which page?
We have already organized the Studio blocks properly, as follows:
Single Product template only shows when you use the Studio from Porto >> Template Builder >> Single Product.
Header Studio Blocks only show when you use the Studio from Porto >> Template Builder >> Header.
Footer Studio Blocks only show when you use the Studio from Porto >> Template Builder >> Footer.
And so on…
This is how it works.
Best Regards,
PThemes Team.Hello, @rob-gaffney,
Thanks for your contact.
I have solved the issue for you on your site, please check back to your site now after clearing the browser cache.
To solve your issue, I have unchecked the option: “Optimize Revolution Slider” under Porto >> Theme Options >> Speed Optimization >> Revolution Slider.
Please refer to these screenshots: https://postimg.cc/sGrRcmS7 https://postimg.cc/yJy5KKSg
Best Regards,
PThemes Team.Hello, @rob-gaffney,
Could you please generate a new support topic and also kindly share your site WP Admin URL and Credentials under the private content area of the new topic, so that I can have a look into it for you on your site and help you out?
Please also share the page URL having an issue and a screenshot of the issue as well.
Best Regards,
PThemes Team.Hello, @newinsk,
Ok, I understand your point.
If you want our paid customization services, you should fill out the form on this page: https://www.portotheme.com/customization/And they will help you with site development and Code Customization services as well.
Best Regards,
PThemes Team.Hello, @newinsk,
The site is having issues on both mobile and desktop. To address this, please follow these steps:
Flush the server cache and disable caching temporarily.
Clear the site cache and deactivate all cache plugins.
Disable third-party plugins.
Update your theme and any required or recommended plugins.
Clear your browser cache and check the site again.
This should help resolve the issue. Once you confirm the problem is fixed, you can reactivate third-party plugins one by one.Best Regards,
PThemes Team.Hello, @stnzx,
In order to solve your issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
Best Regards,
PThemes Team.
