Tag - customer service tools

The “Human Handoff” Problem: Why AI Chatbots Are Failing at Seamless Escalation

Sinu Kook2025-05-12T16:32:25+00:00AI agents for customer support have made big strides recently, becoming increasingly sophisticated in managing routine queries. However, despite the advancements, the transition from a chatbot to a human agent remains critical. The "human handoff" issue often results in lost context, repeated questions, and frustration. The seamless escalation from AI agents to humans is essential for maintaining customer satisfaction, yet many AI implementations fail at this point. When a chatbot fails to perform effectively, clients may develop a breakdown in trust...