Tag - empathy in support

Chatbots vs. Human Support: Finding the Perfect Balance for Business Growth

Sinu Kook2025-05-21T17:27:43+00:00You might have heard that chatbots can solve lots of customer issues in seconds. You also know that human support reps bring warmth, understanding, and empathy that bots can’t fully replace. Striking the right mix of AI chatbot support and human assistance can be the difference between customer delight and frustration. In this article, you’ll explore why both chatbots and people matter, how to mesh them well, and what steps you can take to keep your business growing. The Rise of Chatbots in Modern...