Cannot connect to Api Server – site is now broken

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 13, 2024 at 12:45 pm #11761
    Mr Site
    Participant
        Expired

        Hi
        When trying to update my Porto site I got the message that the purchase code was invalid or cannot connect to Api Server even though the site has been registered for a few years with a valid code
        Following suggestions on this forum I deactivated the site and re-entered the original purchase code but it cannot connect to the api server so my site is now broken

        Can you advise how this can be fixed asap

        Thank you

        July 13, 2024 at 1:57 pm #11763
        Mr Site
        Participant
            Expired

            Site details added to Private area

            This field is Private Content.

            July 14, 2024 at 4:46 pm #11791
            Mr Site
            Participant
                Expired

                Hi, I have been waiting more than 24 hrs for a response.
                Can you respond to this support request asap

                July 15, 2024 at 2:41 pm #12155
                Aizaz Awan
                Keymaster

                    Hello, @oisinohare,

                    Sorry for the delay in response, but that IP and Purchase code look fine in our BD, I would like to request you please share your site WP Admin URL and Credentials with us under the private content area of this topic, so that we can check it on your site and help you out.

                    Best Regards,
                    PThemes Team.

                    July 15, 2024 at 2:49 pm #12159
                    Mr Site
                    Participant
                        Expired

                        Login details added in Private area
                        Thank you

                        This field is Private Content.

                        July 15, 2024 at 6:00 pm #12340
                        Mr Site
                        Participant
                            Expired

                            HI

                            Is there an update on this?
                            My site is still broken and I need to fix this asap.

                            Can you provide a fix for this please

                            Thank you

                            July 17, 2024 at 9:55 pm #12819
                            Mr Site
                            Participant
                                Expired

                                I ended up fixing this myself

                                July 20, 2024 at 8:46 am #13301
                                Aizaz Awan
                                Keymaster

                                    Hello, @oisinohare,

                                    Awesome! You’re a natural problem-solver.
                                    Let me know if you need any tips next time.
                                    Thanks for contacting us.
                                    Have a nice day.

                                    Best Regards,
                                    PThemes Team.

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