Cannot connect to Api Server – site is now broken

[Mr Site]

Hi
When trying to update my Porto site I got the message that the purchase code was invalid or cannot connect to Api Server even though the site has been registered for a few years with a valid code
Following suggestions on this forum I deactivated the site and re-entered the original purchase code but it cannot connect to the api server so my site is now broken

Can you advise how this can be fixed asap

Thank you

[Mr Site]

Site details added to Private area

[restrict userlevel="author"]Site url is jonscivil.ie Ip is 78.153.220.142 Item Purchase Code: 91f80411-971a-42ef-b978-377d3c1a003f Purchase Date: 2019-11-28 14:27:00 UTC[/restrict]

[Mr Site]

Hi, I have been waiting more than 24 hrs for a response.
Can you respond to this support request asap

[Aizaz Awan]

Hello, @oisinohare,

Sorry for the delay in response, but that IP and Purchase code look fine in our BD, I would like to request you please share your site WP Admin URL and Credentials with us under the private content area of this topic, so that we can check it on your site and help you out.

Best Regards,
PThemes Team.

[Mr Site]

Login details added in Private area
Thank you

[restrict userlevel="author"]https://www.jonscivil.ie/wp-admin/index.php [email protected] MYF4fWMSJ9kXOEuJv&bOCFte[/restrict]

[Mr Site]

HI

Is there an update on this?
My site is still broken and I need to fix this asap.

Can you provide a fix for this please

Thank you

[Mr Site]

I ended up fixing this myself

[Aizaz Awan]

Hello, @oisinohare,

Awesome! You’re a natural problem-solver.
Let me know if you need any tips next time.
Thanks for contacting us.
Have a nice day.

Best Regards,
PThemes Team.

[Author]

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