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Hello, @franciscotuchweber,
I hope this message finds you well. I am delighted to offer my assistance and support regarding the issue you are currently experiencing on your website. In order to conduct a thorough investigation and provide effective solutions, I kindly request you to provide the following information in the private content area of this topic:
WP Admin URL:
WP Admin Username:
WP Admin Password:By sharing these credentials, you will enable me to access the necessary areas of your website and commence the troubleshooting process promptly. Please rest assured that the security of your information is of utmost importance to me, and I will handle it with the utmost confidentiality and professionalism.
Once I have received the requested details, I will immediately begin analyzing the situation and work diligently to resolve the issue you are facing. If you have any additional information or specific instructions, please do not hesitate to include them as well.
Thank you for your cooperation, and I look forward to assisting you further.
Best Regards,
PThemes Team.Thank you for your reply!
You’ll see the information you requested in the private area.This field is Private Content.
Hello, @franciscotuchweber,
Thank you for granting me access. I have thoroughly examined the issue you reported and successfully resolved it. The root cause of the problem was identified as the “SiteGround Optimizer” plugin, which was causing the malfunction on your website. By simply disabling this plugin, the issue was resolved.
It is important to bear in mind that when an element appears and functions correctly in the editor, it should also exhibit the same behavior on the front end. However, occasionally, caching can interfere with this expected behavior. Upon investigation, I noticed that a caching plugin was active on your site, and by disabling it, your issue was promptly resolved.
For a more comprehensive understanding of the resolution, please refer to the accompanying image. https://postimg.cc/2b9L1Yyc
Should you require any further assistance or encounter any additional concerns, please do not hesitate to reach out. I am at your disposal and committed to providing you with continued support.
Thank you for your cooperation.
Best Regards,
PThemes Team.
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