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Hello, @sarah-5068,
It appears that the changes you’re seeing in the back-end interface between the two sites are related to the WPBakery Page Builder version. The differences in style, font, and the number of columns of elements in the pop-up window are likely due to updates made by WPBakery themselves, not Porto Themes.
Please check the changelog of the WP bakery here: https://kb.wpbakery.com/docs/preface/release-notes/
Changelog Point: (Update: New WPBakery branding and UI/UX improvements)
And we would like to address the Font issue you’ve encountered. To assist you effectively, we kindly request the following information:
Screenshot of the Issue:
Page URL:
Font Preferences:
WordPress Admin URL:
WordPress Admin Credentials:Please provide the necessary login credentials under the private content area of this topic.
Rest assured that your information will be treated with the utmost confidentiality, and we will work diligently to resolve the Font issue to your satisfaction.
Thank you for your cooperation, and we look forward to assisting you promptly.
Best Regards,
PThemes Team.Thank you! Will provide a link for login (temporary admin access link) in the private area.
The font change is solely within WPBakery. It’s like it is overriding the settings you previously had, if that helps.
The site I’m giving you access to is brand new – I’ve done nothing to configure it yet other than install the theme and get it set up with a child theme. There’s a sample page you can use to see the issue I’m talking about.
Eager to hear what you can do. Thanks!
This field is Private Content.
Hello, @sarah-5068,
Thank you for getting in touch with us. We appreciate your inquiry.
We have noted that the link you provided for login redirection leads to a sample page and does not permit access to the backend of the admin panel, as illustrated in this image link: https://postimg.cc/DJDx4FmF
Could you please be so kind as to share the wp-admin URL and access details within the private content area of this topic instead of the temporary login link? This will enable us to thoroughly investigate the issue on the site and provide you with the necessary assistance.
Your cooperation in this matter is greatly appreciated. We look forward to resolving the issue promptly.
Best regards,
PThemes Team.Hi – That’s odd. The temp admin login link should work. I tested it as well, and I go straight to the dashboard under temporary access. Are you sure you copied/pasted the entire link?
I’ll also provide you with a user login instead, but I would appreciate it if you could let me know if you try the temp link again. It should work.
Thanks!
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I think the problem with the temp link is that your interface is cutting off the end of the link so you can’t copy the whole thing. At any rate, it does work – but you probably can’t see the whole link. It’s ok – just use the other login. Thx.
Hello, @sarah-5068,
Thank you for providing the access link. I can confirm that it is now functioning properly, allowing me to investigate the issue on your website.
I have successfully configured the font typography to “Poppins” within the theme settings, and it appears to be functioning flawlessly, as evidenced by the attached images below.
To ensure that you observe the changes on your website, I kindly recommend clearing your browser cache and revisiting the site.
https://postimg.cc/G8s1Ps27
https://postimg.cc/2qMs58w4Best Regards,
PThemes Team.Hi – thanks for the reply. I wasn’t referring to the overall font not being poppins. I was referring to the WP-Bakery back end font not being in Poppins anymore with the latest WPB update. I thought that was what you were going to investigate. It used to look aligned with the theme, and it does not anymore. (In addition to the changes in the number of columns, etc, which I understand is likely a WPB change you cannot control.) Why does the latest update override the back end font of Poppins? Please refer to attached graphics. One shows the appearance and Poppins font on the back end of WPB version 6, and the other shows how it changed with WPB7. I assumed that because you could override the look before with the font, you’d still be able to do so. Is that not the case?
Hello, @sarah-5068,
Thank you for providing details on the issue. It has come to our attention that there have been notable design and font style changes in the backend editor following the latest version of WP Bakery.
Regrettably, these modifications have altered the user interface, and it is no longer possible to revert to the previous design via theme settings.
To address this matter, we recommend exploring the plugin support forums or reaching out to WP Bakery’s dedicated support team for further guidance and assistance. We understand the importance of a consistent user experience, and we apologize for any inconvenience this may have caused.
Please feel free to reach out if you have any additional questions or concerns. Thank you for your understanding and patience in this matter.
Best Regards,
PThemes Team.Thanks, I’ll check their forums and see what they say. I just wanted to be sure that it’s not going to affect functionality or cause any other issues. If it’s strictly appearance-related, I’m okay with that.
Hello, @sarah-5068,
I trust this message finds you well. I would like to inform you that they plan to implement a design/layout update for the plugin. This update is intended to enhance the overall aesthetic appeal and user experience, without any impact on the platform’s core functionality.
We are confident that the plugin support team will be able to offer valuable assistance during this process. We greatly appreciate your support and look forward to providing an improved user interface for your continued enjoyment of PORTO.
Thank you for your understanding, and please do not hesitate to reach out should you have any questions or require further information. I wish you a wonderful day ahead.
Warm regards,
PThemes Team.
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