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Hello, @rj,
Please ensure to fully back up your website before proceeding. Afterward, kindly provide us with your site’s wp-admin URL and access details in the private content area of this topic. Grant us permission to make changes, remove plugins, and debug your site to address the issue at hand.
Best Regards,
PThemes Team.ok i added info in private, but do not delete or change or turn off any plugins without discussing with us.
This field is Private Content.
Hello, @rj,
Thank you for granting us access. Upon reviewing the issue on your site and verifying all theme settings, everything appears to be in order. However, there are errors present on the single product page as evidenced by the browser console log: https://postimg.cc/xJ4d903g . To troubleshoot, I recommend temporarily deactivating all third-party plugins on your site, leaving only the essential theme-required/recommended plugins enabled. After clearing your browser cache, assess whether the issue persists. It’s possible that conflicting third-party plugins are causing the problem. If disabling them resolves the issue, gradually reactivate each plugin to identify the culprit. For further assistance, consider reaching out to the respective plugin authors.
Best Regards,
PThemes Team.Imagify image compression was causing the issue. We fixed this by not allowing webp files to be created. Is there a way in the future to have variations work with webp compression turned on?
Hello, @rj,
Thank you for your understanding and your efforts. You have identified the conflicting plugin responsible for the problem. It appears that this plugin is not included in our list of compatible plugins, as I have verified. To address this, I suggest submitting a feature request on our forum at https://www.portotheme.com/forums/topic/feature-request/. This will ensure that our development team considers it for future theme updates. We appreciate your cooperation and understanding.
Best Regards,
PThemes Team.
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