I can’t update the theme

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  • #6748
    ynmehmedov
    Participant

        I tried to update the theme but received this error:
        Your access is temporarily blocked because of connection limit to API server.

        Tried to reactivate the license, but after deactivating it I couldn’t activate it again because of the same error.

        Saw in other posts that you can fix the issue after whitelisting the IP address, can you look at mine too?

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        #6755
        Aizaz Awan
        Keymaster

            Hello, @ynmehmedov,

            Please share the theme purchase code with me here under the private content area of this topic.

            Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that I’ll check and help you out in solving your issue.

            WP Admin URL:

            WP Admin Username:

            WP Admin Password:

            Best Regards,
            PThemes Team.

            #6758
            ynmehmedov
            Participant

                Hi,
                I attached the details.

                Kind Regards,
                Mehmedov

                This field is Private Content.

                #6765
                Aizaz Awan
                Keymaster

                    Hello, @ynmehmedov,

                    Your issue has been solved, please check back to your site now after clearing the browser cache.

                    Best Regards,
                    PThemes Team.

                    This field is Private Content.

                    #6769
                    ynmehmedov
                    Participant

                        Hello,

                        It is working fine, thanks!

                        Kind regards,
                        Mehmedov

                        #6801
                        Aizaz Awan
                        Keymaster

                            Hello, @ynmehmedov,

                            Great to hear that it’s working fine now! Thanks for the update.

                            Best Regards.
                            PThemes Team.

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