I can’t update the theme

[ynmehmedov]

I tried to update the theme but received this error:
Your access is temporarily blocked because of connection limit to API server.

Tried to reactivate the license, but after deactivating it I couldn’t activate it again because of the same error.

Saw in other posts that you can fix the issue after whitelisting the IP address, can you look at mine too?

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[Aizaz Awan]

Hello, @ynmehmedov,

Please share the theme purchase code with me here under the private content area of this topic.

Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that I’ll check and help you out in solving your issue.

WP Admin URL:

WP Admin Username:

WP Admin Password:

Best Regards,
PThemes Team.

[ynmehmedov]

Hi,
I attached the details.

Kind Regards,
Mehmedov

[restrict userlevel="author"]WP Admin URL: https://www.klimamag.com/wp-admin/ WP Admin Username: portoadmin WP Admin Password: Sf#mTGSRjDTIXiN9LLy2DTRg License code: 4d3f1fdf-580a-457f-a0af-ff4b9203208f[/restrict]

[Aizaz Awan]

Hello, @ynmehmedov,

Your issue has been solved, please check back to your site now after clearing the browser cache.

Best Regards,
PThemes Team.

[restrict userlevel="author"]https://pasteboard.co/V2bvyaIkd87t.png[/restrict]

[ynmehmedov]

Hello,

It is working fine, thanks!

Kind regards,
Mehmedov

[Aizaz Awan]

Hello, @ynmehmedov,

Great to hear that it’s working fine now! Thanks for the update.

Best Regards.
PThemes Team.

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