Reply To: error 500 when customizing homepage

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Aizaz Awan

      Hello, @gga-shop-be,

      The 500 error is a generic server error that indicates something went wrong on the server side. Here are some steps you can take to try to resolve the issue:

      1. Check for theme and plugin conflicts: Disable all plugins and switch to a default WordPress theme (e.g., Twenty Twenty-three) to see if the error still occurs. If it doesn’t, reactivate your plugins and switch back to the Porto theme one by one to identify if any specific plugin or theme function is causing the conflict.

      2. Increase PHP memory limit: Sometimes, a low PHP memory limit can cause issues. You can try increasing it by adding the following line to your wp-config.php file, just before the “That’s all, stop editing!” line: define('WPMEMORYLIMIT', '600M'); This increases the memory limit to 600MB, but you can adjust the value as needed. Remember to save the changes.

      3. Enable debugging: Enabling WordPress debugging can provide more detailed error messages that can help identify the cause of the issue. To enable debugging, open your wp-config.php file and change the following lines: define('WPDEBUG', true); define('WPDEBUG_LOG', true); With these settings enabled, WordPress will generate a debug.log file in the /wp-content/ directory, which may contain error messages or warnings related to the 500 error. Check the log file to gather more information about the error.

      4. Check server logs: If you have access to your server’s error logs, check them for any relevant error messages. The logs can often provide insights into what caused the 500 error.

      Remember to keep regular backups of your website before making any changes or modifications to the theme or plugins. This ensures that you can restore your site to a working state if anything goes wrong during the troubleshooting process.

      Alternatively, Please share your site WP Admin URL and Credentials and also the Cpanel URL and Login details as well under the private area of this topic so that I will further investigate it for you and help you out accordingly.

      Best Regards,
      PThemes Team.

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