error 500 when customizing homepage

Home Page Forums Porto | Multi-Purpose & WooCommerce Theme error 500 when customizing homepage

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  • #1163
    gga-shop.be
    Participant
        Expired

        Hi,

        I use the porto theme for a new website and i keep having diffrent problems…
        i have another website also with the porto theme that works perfect without any problems, but i’m building a new website and it’s problem after problem at the moment, i also installed a new wordpress installation also but it did not solve much, only other problems :)

        At the moment the biggest problem is when i go to view my website…above you could click on customize, but i get error 500 every time, also when i switch my theme from child to “standard” porto theme problems keeps giving the error.
        can anybody help me so i can edit my website all the way again so i can change what i need to change…

        Thank you & kind regards,

        Joris (gga-shop)

        #1164
        Aizaz Awan
        Keymaster

            Hello, @gga-shop-be,

            The 500 error is a generic server error that indicates something went wrong on the server side. Here are some steps you can take to try to resolve the issue:

            1. Check for theme and plugin conflicts: Disable all plugins and switch to a default WordPress theme (e.g., Twenty Twenty-three) to see if the error still occurs. If it doesn’t, reactivate your plugins and switch back to the Porto theme one by one to identify if any specific plugin or theme function is causing the conflict.

            2. Increase PHP memory limit: Sometimes, a low PHP memory limit can cause issues. You can try increasing it by adding the following line to your wp-config.php file, just before the “That’s all, stop editing!” line: define('WPMEMORYLIMIT', '600M'); This increases the memory limit to 600MB, but you can adjust the value as needed. Remember to save the changes.

            3. Enable debugging: Enabling WordPress debugging can provide more detailed error messages that can help identify the cause of the issue. To enable debugging, open your wp-config.php file and change the following lines: define('WPDEBUG', true); define('WPDEBUG_LOG', true); With these settings enabled, WordPress will generate a debug.log file in the /wp-content/ directory, which may contain error messages or warnings related to the 500 error. Check the log file to gather more information about the error.

            4. Check server logs: If you have access to your server’s error logs, check them for any relevant error messages. The logs can often provide insights into what caused the 500 error.

            Remember to keep regular backups of your website before making any changes or modifications to the theme or plugins. This ensures that you can restore your site to a working state if anything goes wrong during the troubleshooting process.

            Alternatively, Please share your site WP Admin URL and Credentials and also the Cpanel URL and Login details as well under the private area of this topic so that I will further investigate it for you and help you out accordingly.

            Best Regards,
            PThemes Team.

            #1268
            gga-shop.be
            Participant
                Expired

                Hi aizaz,

                I tried the plugins and i have mutiple plugins where i get the error 500.
                * classic editor
                * flexible checkoutfields
                * variation swatched for woocommerce
                * social slider feed
                * under construction

                All these plugins give an error 500 when enabled.
                I have aanother website where i use the same plugins with porto theme also (social slider feed & under construction plugins aren’t used on the website, the other 3 plugins work perfect over there…)
                I also had/have problems with widgets (get mutiple errors when i open widgets, installen classic widgets and i don’t see the errors anymore, but can’t edit widgets like before…

                I also had mutiple problems when installing plugins (won’t install, when installed, error message that it’s not installed (but is installed & activated)

                So i’m having mutiple problems but i’m not that good & familiar with databases & coding so i hope you can help me…
                I’ll provide logins in private area…

                Thank you for your time & kind regards,
                Joris (gga-shop)

                This field is Private Content.

                • This reply was modified 1 year, 1 month ago by gga-shop.be.
                #1279
                Aizaz Awan
                Keymaster

                    Hello, @gga-shop-be,

                    I am pleased to inform you that I have successfully resolved the issue you reported.

                    After thorough debugging, I identified the root cause as a memory error.

                    To address this, I promptly logged into your site server and increased the memory limit to its maximum capacity.

                    To provide you with visual evidence, I have shared the resulting image at the following link: [https://postimg.cc/CRB5q2LZ]. It clearly demonstrates the updated memory limit reflected in the server settings, as showcased in [https://postimg.cc/m1jzm10t].

                    Furthermore, I have ensured that all the mentioned plugins are enabled and the site is now operating smoothly, free from any errors or issues, as evidenced in [https://postimg.cc/k6fRcbrD].

                    In regard to the widget errors you mentioned, I have diligently investigated the matter and found no issues. The widgets are functioning flawlessly, as can be verified in [https://postimg.cc/0MQy9X32].

                    To ensure a seamless experience, I recommend clearing your browser cache before revisiting the site.

                    Please rest assured that I have taken the necessary steps to mitigate the problem, and I am confident that you will no longer encounter any issues. Should you require any further assistance or have any additional concerns, please do not hesitate to reach out.

                    Thank you for your cooperation and understanding throughout this process.

                    Best Regards,
                    PThemes Team.

                    #1280
                    gga-shop.be
                    Participant
                        Expired

                        super! thnx for the quick & great support!

                        #1283
                        Aizaz Awan
                        Keymaster

                            Hello, @gga-shop-be,

                            We hope this message finds you well. We wanted to reach out to express our gratitude for giving us the opportunity to address and resolve the issue you faced with our theme. Your satisfaction is our utmost priority, and we are thrilled that we were able to assist you effectively.

                            We would like to kindly request your support in leaving a review for our theme. Your feedback is immensely valuable to us and serves as a testament to the quality of our product and customer service. A 5-star review would mean a lot to our team and will further encourage us to continue delivering the best experiences to our customers.

                            Furthermore, we want to emphasize that we are always here for you. Should you encounter any further questions, or concerns, or require assistance in the future, please don’t hesitate to reach out to us. We remain committed to providing prompt and reliable support, ensuring your satisfaction every step of the way.

                            Thank you once again for choosing our theme and for considering leaving a positive review. Your trust and feedback mean the world to us. We look forward to serving you again and exceeding your expectations.

                            Best Regards,
                            PThemes Team.

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