Hello, @sarah-5068,
I kindly request you to provide me with the necessary information to assist you effectively with the issue you are currently facing on your website. In order to proceed, I would appreciate it if you could share the following details privately within the designated area of this topic, adhering to the format provided below:
WP Admin URL: [Please insert the URL to access your website’s WP-Admin panel]
WP Admin Username: [Please provide the username associated with your WP-Admin account]
WP Admin Password: [Please provide the password for your WP-Admin account]
Furthermore, Please also share the theme purchase code as well under the private area of this topic.
Once I have received these details, I will promptly investigate the reported issue and provide you with the necessary support and guidance to resolve it.
Thank you for your cooperation. I look forward to assisting you further.
Best Regards,
PThemes Team.