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We sincerely apologize for the inconvenience you have experienced due to the issue you encountered with our product. We greatly appreciate your patience and understanding throughout this process.
After thoroughly investigating the matter and closely collaborating with our development department, we have identified that the problem stems from an issue with our theme. We are grateful to you for bringing this matter to our attention, as it has allowed us to rectify the situation promptly.
Rest assured, we have duly noted this issue and have already taken the necessary steps to address it. Our development team is actively working on resolving the problem, and we are pleased to inform you that it will be fixed in the upcoming version of our theme. We kindly request your continued patience until the new theme update is released.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We value your feedback and remain committed to providing you with the best possible user experience. If you have any further questions or concerns, please do not hesitate to reach out to us.