product ajax tab works only with English slug not Presian (on category)

Tagged: Rtl slug

This topic has 18 replies, 2 voices, and was last updated 1 year, 6 months ago by Aizaz Awan.

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May 31, 2023 at 6:21 am #1414
av_admin_ 1984
Participant
Hello
How are you?
One of my clients purchase the porto theme , I was the Woodmart fan and used for long time , but now the porto is so different in theme options and speed , the speed is perfect and it is matter to me.

in this link https://www.portotheme.com/wordpress/porto/shortcodes/shortcodes/product-ajax-tab/#main there is ajax tab for precuts , it wont work until you use the English slug for category.
In my case , the site have organic click from google so we cannot to change the slugs of category’s. it must solved somehow by you, maybe you dident test it on your enviroment for rtl slugs.
Our language are not ltr , we are RTL. We are Persian.

Hope it will fixed soon for next update.

Thanks a loot.
May 31, 2023 at 11:51 am #1418
av_admin_ 1984
Participant
Hi
I send you login credential in private box
Thanks a loot

This field is Private Content.
May 31, 2023 at 12:55 pm #1421
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

Thanks for your contact, I have tried to log in to your site but your provided WP Admin Login details are not correct/working, Please refer to the screenshot under the private area of this topic, and please provide me the correct/working WP Admin Login details so that I will further investigate it for you and help you out.

Best Regards,
PThemes Team.

This field is Private Content.
May 31, 2023 at 1:06 pm #1422
av_admin_ 1984
Participant
Hello @Aizaz_Awan
I’m so sorry , there was mistacke in the user name , now I send you corect information.
Thanks

This field is Private Content.
June 1, 2023 at 10:30 am #1430
av_admin_ 1984
Participant
Hello
How are you?
June 1, 2023 at 10:31 am #1431
av_admin_ 1984
Participant
Are you activation this plugin?
YITH WooCommerce Ajax Product Filter

because I’m not using it.
June 1, 2023 at 11:48 am #1432
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

We sincerely apologize for the inconvenience you have experienced due to the issue you encountered with our product. We greatly appreciate your patience and understanding throughout this process.

After thoroughly investigating the matter and closely collaborating with our development department, we have identified that the problem stems from an issue with our theme. We are grateful to you for bringing this matter to our attention, as it has allowed us to rectify the situation promptly.

Rest assured, we have duly noted this issue and have already taken the necessary steps to address it. Our development team is actively working on resolving the problem, and we are pleased to inform you that it will be fixed in the upcoming version of our theme. We kindly request your continued patience until the new theme update is released.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We value your feedback and remain committed to providing you with the best possible user experience. If you have any further questions or concerns, please do not hesitate to reach out to us.

Best Regards,
PThemes Team.
June 1, 2023 at 11:53 am #1433
av_admin_ 1984
Participant
Hello
Veywell , I’m happy to work with this product
Would you please tell me how log we should wait for update?
Thanks
June 1, 2023 at 11:58 am #1434
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

We are working really hard on the new theme update and soon hopefully by the end of this week, we will release the new update of the theme.

Thanks for your understanding.

Best Regards,
PThemes Team.
June 1, 2023 at 2:44 pm #1439
av_admin_ 1984
Participant
Yes, I see , Thanks for reply
June 2, 2023 at 8:49 am #1446
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

You’re welcome! If you have any more questions or need further assistance, feel free to ask. We are always here to help you.

Thanks for contacting us.
Have a nice weekend.

Kind Regards,
PThemes Team.
June 2, 2023 at 2:06 pm #1458
av_admin_ 1984
Participant
Hello

absolotly I will ask.
At this time the only matter is the slug of category and tag that are not readeble in ajax tab

Please Cheek your email , I send you something.

Warm Regards.
June 3, 2023 at 5:29 am #1462
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

Thanks for your patience, I have checked and replied to your email, please check back to it and we have already your point on our to-do list and it will surely be fixed with the upcoming updates of the theme, please be patience.

Thanks for your understanding.
Have a nice weekend.

Kind Regards,
PThemes Team.
June 3, 2023 at 7:56 am #1464
av_admin_ 1984
Participant
Hello

Thank for reply

Acording to last talk about update and now is end of the week , I think your new version will come maybe in next week.
am I right?

Warm regards
June 5, 2023 at 11:20 am #1483
Aizaz Awan
Keymaster
Hello, @av_admin_1984,

Sorry for the inconvenience, we have just solved this issue and released the patch version, you can apply the patches by going to Porto >> Patcher, but before that please navigate to Porto >> Dashboard and activate the theme with your purchase code and then you will be able to apply the patches: https://postimg.cc/WDdRtRYt

After applying the patches please check back to your site after clearing the browser cache and let us know the result and your opinion.

Waiting for your kind reply.

Best Regards,
PThemes Team.
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