Hello, @informaticadys-com,
I am really happy to assist you, and I need your site cPanel URL and Credentials as listed below to further investigate the issue on your site and help you out. Please provide me with the requested info under the private area of this topic.
cPanel URL:
cPanel username:
cPanel password:
Note: I also, noted that you have created a ticket on our private support system for the same issue so please communicate with us in the private support system in order to avoid inconvenience.
Best Regards,
PThemes Team.