White wordpress error, error 503 or error 500 elementor

Home Page Forums Porto | Multi-Purpose & WooCommerce Theme White wordpress error, error 503 or error 500 elementor

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  • #1570
    Aizaz Awan
    Keymaster

        Hello, @informaticadys-com,

        Alright, When I tried to log in to your site it is showing an error to me as you can see in this image: https://postimg.cc/LqSmL2Rr

        It is a server error please reach out to your service provider and ask them to fix it. So that I will be able to log in to your site in order to debug your issue and fix it.

        Best Regards,
        PThemes Team.

        #1574
        informaticadys.com
        Participant
            Expired

            As i sayed before, the error 503 its only when porto theme is selected and randomly occurs, the server is ok, the other websites run correctly. Regards

            #1575
            informaticadys.com
            Participant
                Expired

                With just control + f5 im on the admin panel, but i have sended a message to the webmaster anyway to please check

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                #1577
                informaticadys.com
                Participant
                    Expired

                    They have restarted the apache service to fpm, probably on my differents solutions i changed wrongly, please try now

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                    #1582
                    Aizaz Awan
                    Keymaster

                        Hello, @informaticadys-com,

                        I am really happy to assist you, and I need your site cPanel URL and Credentials as listed below to further investigate the issue on your site and help you out. Please provide me with the requested info under the private area of this topic.

                        cPanel URL:
                        cPanel username:
                        cPanel password:

                        Note: I also, noted that you have created a ticket on our private support system for the same issue so please communicate with us in the private support system in order to avoid inconvenience.

                        Best Regards,
                        PThemes Team.

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