White wordpress error, error 503 or error 500 elementor

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  • #1568
    informaticadys.com
    Participant
        Expired

        Hello, I have sent several emails but I can not solve the problem, I will try to explain, the web shows either a white screen wordpress error in which you can see the following debug log, or gives an error 503, if you give to update several times just enter (clarify at this point that this hosted on a vps with 8 cores and 8 gb of ram and another domain hosted works without cuts), or in the administration part when trying to edit gives error 500 of elementor pro. The steps I have followed are (https://www.portotheme.com/forums/topic/php-fatal-errors-after-updating/):
        I reverted the web to a previous state with the backup, following the steps that you comment in the forum to update, disable everything including the child theme, for a moment everything seems to work, but as soon as you try to edit the header for example, the error returns and failures return, if another theme is activated these failures never occur. Yesterday reading in forums I could see people relating this kind of errors with PHP, I tried to test PHP 7.4 already discontinued and at that moment it worked, but when browsing immediately returns to the same (cache), I tried all versions available on the server with the same result (8.0 – 8.1 – 8.2).

        Detalles del error
        ==================
        Se ha producido un error del tipo E_ERROR en la línea 22 del archivo /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/meta_boxes/block.php. Mensaje de error: Uncaught ValueError: Unknown format specifier “S” in /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/meta_boxes/block.php:22
        Stack trace:
        #0 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/meta_boxes/block.php(22): sprintf()
        #1 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/meta_boxes/block.php(99): porto_block_meta_fields()
        #2 /var/www/vhosts/informaticadys.com/httpdocs/wp-admin/includes/template.php(1445): porto_block_meta_box()
        #3 /var/www/vhosts/informaticadys.com/httpdocs/wp-admin/edit-form-advanced.php(688): do_meta_boxes()
        #4 /var/www/vhosts/informaticadys.com/httpdocs/wp-admin/post.php(206): require(‘…’)
        #5 {main}
        thrown

        Uncaught ValueError: Unknown format specifier “S” in /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/elementor/init.php:288
        Stack trace:
        #0 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/elementor/init.php(288): sprintf()
        #1 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/class-wp-hook.php(308): Porto_Elementor_Init->{closure}()
        #2 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
        #3 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
        #4 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/base/document.php(688): do_action()
        #5 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/document-types/page-base.php(61): Elementor\Core\Base\Document->register_controls()
        #6 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2329): Elementor\Core\DocumentTypes\PageBase->register_controls()
        #7 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls()
        #8 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Controls_Stack->get_stack()
        #9 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/settings/page/model.php(173): Elementor\Controls_Stack->get_controls()
        #10 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2329): Elementor\Core\Settings\Page\Model->register_controls()
        #11 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Controls_Stack->init_controls()
        #12 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Controls_Stack->get_stack()
        #13 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2416): Elementor\Controls_Stack->get_controls()
        #14 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(1109): Elementor\Controls_Stack->sanitize_settings()
        #15 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/includes/base/controls-stack.php(2163): Elementor\Controls_Stack->get_data()
        #16 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/base/base-object.php(142): Elementor\Controls_Stack->get_init_settings()
        #17 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/base/base-object.php(40): Elementor\Core\Base\Base_Object->ensure_settings()
        #18 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/settings/base/css-manager.php(113): Elementor\Core\Base\Base_Object->get_settings()
        #19 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/class-wp-hook.php(308): Elementor\Core\Settings\Base\CSS_Manager->add_settings_css_rules()
        #20 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
        #21 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
        #22 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/files/css/base.php(674): do_action()
        #23 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/elementor/core/files/base.php(155): Elementor\Core\Files\CSS\Base->parse_content()
        #24 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/shortcodes/templates/porto_block.php(142): Elementor\Core\Files\Base->get_content()
        #25 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/plugins/porto-functionality/shortcodes/porto-shortcodes.php(720): include(‘…’)
        #26 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/shortcodes.php(355): PortoShortcodesClass->{closure}()
        #27 [internal function]: do_shortcode_tag()
        #28 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/shortcodes.php(227): preg_replace_callback()
        #29 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/themes/porto/header/header_builder_p.php(14): do_shortcode()
        #30 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(785): require(‘…’)
        #31 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(718): load_template()
        #32 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/general-template.php(204): locate_template()
        #33 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/themes/porto/header/header.php(11): get_template_part()
        #34 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(785): require(‘…’)
        #35 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(718): load_template()
        #36 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/general-template.php(204): locate_template()
        #37 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/themes/porto/header/header_before.php(71): get_template_part()
        #38 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(785): require(‘…’)
        #39 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(718): load_template()
        #40 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/general-template.php(204): locate_template()
        #41 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/themes/porto/header.php(22): get_template_part()
        #42 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(783): require_once(‘…’)
        #43 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template.php(718): load_template()
        #44 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/general-template.php(48): locate_template()
        #45 /var/www/vhosts/informaticadys.com/httpdocs/wp-content/themes/porto/page.php(1): get_header()
        #46 /var/www/vhosts/informaticadys.com/httpdocs/wp-includes/template-loader.php(106): include(‘…’)
        #47 /var/www/vhosts/informaticadys.com/httpdocs/wp-blog-header.php(19): require_once(‘…’)
        #48 /var/www/vhosts/informaticadys.com/httpdocs/index.php(17): require(‘…’)

        This field is Private Content.

        #1570
        Aizaz Awan
        Keymaster

            Hello, @informaticadys-com,

            Alright, When I tried to log in to your site it is showing an error to me as you can see in this image: https://postimg.cc/LqSmL2Rr

            It is a server error please reach out to your service provider and ask them to fix it. So that I will be able to log in to your site in order to debug your issue and fix it.

            Best Regards,
            PThemes Team.

            #1574
            informaticadys.com
            Participant
                Expired

                As i sayed before, the error 503 its only when porto theme is selected and randomly occurs, the server is ok, the other websites run correctly. Regards

                #1575
                informaticadys.com
                Participant
                    Expired

                    With just control + f5 im on the admin panel, but i have sended a message to the webmaster anyway to please check

                    Attachments:
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                    #1577
                    informaticadys.com
                    Participant
                        Expired

                        They have restarted the apache service to fpm, probably on my differents solutions i changed wrongly, please try now

                        Attachments:
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                        #1582
                        Aizaz Awan
                        Keymaster

                            Hello, @informaticadys-com,

                            I am really happy to assist you, and I need your site cPanel URL and Credentials as listed below to further investigate the issue on your site and help you out. Please provide me with the requested info under the private area of this topic.

                            cPanel URL:
                            cPanel username:
                            cPanel password:

                            Note: I also, noted that you have created a ticket on our private support system for the same issue so please communicate with us in the private support system in order to avoid inconvenience.

                            Best Regards,
                            PThemes Team.

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