Thank you for contacting us. In order to address the issue you have encountered, we have taken the necessary steps to verify if it is a bug within the theme. We conducted a thorough assessment on our test site and can confirm that everything is functioning correctly, without any issues similar to the one you described.
To further investigate and resolve the problem you are experiencing, we kindly request your assistance. Could you please provide us with the wp-admin URL and access to your site? We assure you that the provided information will be treated with utmost confidentiality.
Prior to sharing the access, we highly recommend taking a complete backup of your site to ensure its safety. Once the backup is completed, please share the access details in the private content area, allowing us to efficiently debug the issue on your site. This process may involve making changes to plugins, customization, and themes as necessary.
We eagerly await your prompt response and cooperation.
Thank you for your attention to this matter.