We kindly request your attention to the following matter: Please navigate to Porto >> Theme License and proceed with the unregistration of the theme. Subsequently, we kindly ask you to re-register the theme using the same purchase code. Following this action, we recommend attempting the desired task once again. Our expectation is that this course of action will successfully address the issue you have encountered. However, should the issue persist, we highly recommend generating a fresh new topic. Please ensure to share your site’s WP Admin URL and Credentials, along with the theme purchase code, in the private area of the topic. By doing so, we will be able to assess the situation comprehensively and provide you with the necessary assistance in resolving the matter.
We understand the importance of maintaining the confidentiality of your site, which is why we have advised the creation of a new topic. Your understanding in this regard would be greatly appreciated.
Should you require any further clarification or assistance, please do not hesitate to reach out to us.
Thank you for your cooperation.